Your customer ships packages directly to customers using a track able shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customer's questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
-Name: Tracking ID -Data Type: Text Field -Usage: Plain Text -Default Value: Null -Size of Field: 13 -Column Name: tracking_id -Custom Field ID: 87 The URL customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=
Of the available options, select the one that satisfies your customer's request.

• A. https://widgetshippers.com/trackyourpackage?id=$p_icf_87
• B. https://widgetshippers.com/trackyourpackage?:id=incidents.c$tracking_id
• C. https://widgetshippers.com/trackyourpackage?id=$icf_c&tracking_id
• D. https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id
• E. https://widgetshippers.com/trackyourpackage?id=c$tracking_id

Your customer wants to measure agent performance based on feedback from their end customers.
If you end customer provides negative feedback, their incident needs to be reopened automatically. Identify three tasks to fulfill these requirements.

• A. Create a report of survey responses.
• B. Create a broadcast survey.
• C. Create a transactional survey.
• D. Set an incident business rule to send the survey when an incident is closed.
• E. Assign score to the survey questions and set the status field based on the values of the responses.
• F. Schedule a survey to run on a daily basis.
• G. Create a new queue for unhappy customers.

Identify the seven data types that are available as custom fields.

• A. Menu
• B. Integer
• C. Float
• D. Text Field
• E. Multi Select Menu
• F. Text Area
• G. Date Field
• H. Yes/No
• I. Date/Time
• J. Currency

Which are two true statements about chat surveys?

• A. You can create a chat rule to pop up a transactional survey at the end of a chat.
• B. When displaying a link to a chat survey, customer information cannot be linked back to the chat.
• C. You can create a chat rule to email a transactional survey to the customer at the end of a chat.
• D. Sending a link to a survey can only be done by the agent during or at the end of chat.

說明：（僅 Fast2test 成員可見）

Your customer wants to implement a new business process. They have given you these requirements:
-All contacts when created will have the contacts.c$free_trial custom field set to NO (default in no
value). -All contacts will be added to organization = "Temp". -All contacts with contacts.c$free_trial = "Yes" will have an opportunity created that is assigned to
"agent 1", with a status = "Lead" and territory = EMA - United Kingdom.
Identify the three minimum rule types to be configured to meet the requirement.

• A. Contact Rules
• B. Opportunity Rules
• C. Task Rules
• D. Chat Rules
• E. Incident Rule
• F. Survey Rules
• G. Organization Rules

說明：（僅 Fast2test 成員可見）