最新的Oracle 1Z0-465免費考試真題

問題1

Your customer is a printing company and every knowledgebase article contains the word "print.
Which configuration will enable end customer searches to return a single knowledge article result when searching with "print"?

A. Add "print" using the Stop word editor and add "print" to the alias file.

B. Add "print" using the stop word editor and add "print" to a search priority word and assign one answer.

C. Add "print" to only one knowledgebase article keyword and add "print" to a search priority word and assign multiple answers.

D. Add "print" using the stop word editor and add "print" to only one knowledgebase article keyword

正確答案: B

說明：（僅 Fast2test 成員可見）

問題2

Your customer is going to have three brand-related incident queues.
They need to do an order routing of incidents created through an email channel to different queues.
Identify the correct options to configure your routing rules for initial routing.

A. Create a rule to route to each brand queue from the corresponding service mailbox in the "progress" state.

B. Create a rule where if a subject contains the brand name, it should be routed to a brand queue.

C. Create a rule to route to each brand queue from the corresponding service mailbox in the "initial" state.

D. Create a rule where the sender's domain = a branch, route the incident to the matching brand.

正確答案: C

問題3

Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue.

A. The client has not refreshed the incident in the incident workspace.

B. The Auto Build product disposition links is not selected.

C. The enable product disposition linking is not selected.

D. Your customer's agents must log out and log back in.

E. The incident workspace does not have a filter workspace rule assigned.

正確答案: A,E

說明：（僅 Fast2test 成員可見）

問題4

Your customer would like to have the default search report (Answers - Complex Expression Search Default) on their customer portal page altered with the following requirements.
-They want the New and Update tags to be displayed for only 7 days. -They want to display the Answer's score.
Identify the two options that will enable you to complete the requirements.

A. Insert the score (solved count) columns.

B. Change the variables for $new and $updated.

C. Delete the exceptions for New and Updated.

D. Update the configuration settings of ANS_NEW_INC_DURATION and ANS_UPD_INC_DURATION.

E. Unhide the computed score (solved) column.

正確答案: A,D

說明：（僅 Fast2test 成員可見）

問題5

Your customer has requested a workflow with the following requirements:
-All workflows have a return event that allows users to exit the workflow -Every return event leads to a wrap up script that is positioned just before the incident workspace -Every exit takes the agent to the incident workspace -There is a "return to script" button on the workspace to take the agent to a workspace listing all
available scripts.
Identify the requirement that could not be met.

A. There must be a single script that all agents see to finish their conversation with the end customer.

B. The workflow must take the agent to an incident workspace to finish their work.

C. The agent can exit any script in the workflow, go to the workspace, and return to the script page that they originally left from.

D. The workflow must allow the agent to restart the workflow from the ending Initial workspace.

正確答案: C

說明：（僅 Fast2test 成員可見）

問題6

Incident #120703-002539 was submitted on Tuesday, July 3, 2012 at 1:00 pm.

At what time the initial Response Due (incidents.rel_due) field be stamped using the response requirements shown?

A. Thursday, July 5, 2012 at 12:00 pm

B. Wednesday, July 4, 2012 at 12:00 pm

C. Saturday, July 7, 2012 at 12:00 pm

D. Thursday, July 5, 2012 at 1:00 pm

E. Tuesday, July 3, 2012 at 9:00 pm

正確答案: A

說明：（僅 Fast2test 成員可見）

問題7

View the exhibits.

Your manager asks you to create a report that shows every Staff Account and how many open incidents have been assigned to them. Which report definition meets this criteria?

A. Exhibit D

B. Exhibit E

C. Exhibit A

D. Exhibit C

E. Exhibit B

正確答案: D

說明：（僅 Fast2test 成員可見）

問題8

Your customer has a single Service level Agreement and applies the service Level Agreement called Reseller when a contact is a reseller of their services.
These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be upgraded to include an External Ticket Number custom field only when the logged in contact has a Service level Agreement that only a reseller would have.
Which two widgets or tags are used to complete your customer's request?

A. Use the "FormInputCustom" widget.

B. Use the "FormSubmit" widget.

C. Use the "Field" tag with the "name" attribute.

D. Use the "Conditional" tag with an "sla" attribute.

E. Use the "FormInput" widget.

正確答案: C,D

最新的Oracle RightNow CX Cloud Service 2012 Essentials - 1Z0-465免費考試真題

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