最新的Genesys PC-CIC-Core免費考試真題

問題1

Match the Interaction Attendant call flow type with the correct definition.

正確答案:

問題2

You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.
What would you do to improve your agents' efficiency when working with chat messages?

A. Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.

B. Create text messages and send them to each agent so they can copy and paste them when needed.

C. Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.

D. Have each agent copy and paste their initial chat message into a text file so they can access it again later.

正確答案: C

問題3

Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.
How can you ensure that all users are following a company policy for secure IC passwords?

A. Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.

B. Make sure that there is a password policy for all network accounts that follows the company policy.

C. Send an email outlining the company policy, directing users to follow the policy.

D. Select the "secure passwords" option from the Access Control menu.

正確答案: B

問題4

When creating non-managed stations, what must be created so that port 5060 is used for the receive port?

A. Registration or contact line

B. Registration group

C. Dial group

D. Default station setting

正確答案: A

問題5

You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.
How would you assign the business hours to the default schedule?

A. You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.

B. Select the Weekday schedule tab and configure the hours there.

C. Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.

D. Select the Daily schedule tab and configure the hours there.

正確答案: A

問題6

As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.
How will the client configuration templates be assigned?

A. The supervisors will not be assigned any client configuration template if they invent more than one.

B. The system will use the default client configuration for the supervisors.

C. The client configuration template that is used for the supervisors will be determined by the position of the templates in the client configuration properties.

D. The client configuration settings from all inherited client configuration templates will be merged to determine what the supervisors' interaction Clients look like.

正確答案: C

問題7

You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.
Where would you make this assignment?

A. Under Access Control on the Security tab for the Default User.

B. Under Administrator Access on the Security tab for the Default User.

C. Under Manage Classifications in the Phone Number configuration.

D. Under Security Rights on the Security tab for the Default User.

E. Under Dial Plan in the Phone Number configuration.

正確答案: A

最新的Genesys PureConnect: CIC Core Certification - PC-CIC-Core免費考試真題

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