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最新的 Oracle Service Cloud Cross-Channel Contact Center 1Z0-1038-20 免費考試真題：

問題 #1

Which two statements are true about mailboxes?

A. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
B. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
C. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
D. Techmail is responsible for pulling emails from single or multiple mailboxes.
E. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.

問題 #2

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A. The column name contains a punctuation.
B. The column name contains a dollar symbol.
C. The column name contains a space.
D. The column name starts with a lowercase alphabet.
E. The column name contains an underscore.
F. The column name starts with a number.

問題 #3

A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?

A. The hash value during import doesn't match the hash declared at the end of the rile.
B. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
C. The Browser User Interface (BUI) workspace is not using the standard workspace.
D. Check if the exported file was generated by a product version that is older than the existing product version.

問題 #4

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A. Utilizing workflows and splitting functionality into more than one workspace
B. Placing objects on different tabs and splitting the loading across multiple tabs
C. Removing fields in the workspaces
D. Creating multiple workspaces per business function and assigning to different profiles

問題 #5

Which five practices deliver maximum reporting performance?

A. Using the like operator instead of the complex expression operator
B. Filtering on standard fields that are indexed
C. Using the complex expression operator instead of the like operator
D. Using index custom fields as filters
E. Configuring many-to-many joins
F. Filtering on simple columns and not on expressions
G. Providing default values for runtime filters
H. Using outer joins rather than inner joins when possible
I. Filtering on expressions and not on simple columns
J. Using fixed filters whenever possible
K. Providing values for runtime filters

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