最新的EXIN ITSM20FB免費考試真題

問題1

What does the term "Integrity" mean in the context of Information Security Management?

A. The accuracy, completeness and correctness of the information

B. Monitoring the access to information

C. Screening the support staff on their loyalty to the IT organization

D. Protecting the information against unauthorized use

正確答案: C

問題2

Problem Management is responsible for carrying out trend analysis of Incident volumes and types.
What is the reason for this?

A. to be able to provide reports to management

B. to prevent repetitive occurrence of Incidents

C. to be able to charge to the correct users of the service

D. to provide input to the Capacity Database

正確答案: B

問題3

Which process or function has the responsibility of distributing information to users?

A. Incident Management

B. Customer Relationship Management

C. Change Management

D. Service Desk

正確答案: D

問題4

When improving the IT Service Management system, what needs to be considered to ensure on- going compliance with the service provider's corporate objectives / requirements?

A. A competitor's process management system

B. The budget available to Human Resources

C. Any standards defined by the company itself

D. The time to update the process documentation

正確答案: C

問題5

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

A. Incident Management

B. Service Desk Service

C. Level Management

D. Problem Management

正確答案: B

問題6

Input from other Service Management processes is required to keep the IT service continuity plan current. Which process has the most to contribute?

A. Change management

B. Problem management

C. Availability management

D. Financial management for IT services

正確答案: A

問題7

Quality Management Systems can assist organizations in enhancing what?

A. ISO/EC 20000

B. Relationship with third parties

C. Customer satisfaction

D. Supplier satisfaction

正確答案: C

問題8

A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered. What is the name of the document?

A. Underpinning Contract

B. Service Level Agreement (SLA)

C. Service Catalog

D. Service Level Requirement

正確答案: C

最新的EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 - ITSM20FB免費考試真題

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