最新的EXIN ITSM20FB免費考試真題

問題1

A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered. What is the name of the document?

A. Underpinning Contract

B. Service Level Agreement (SLA)

C. Service Catalog

D. Service Level Requirement

正確答案: C

問題2

What defines Service Quality?

A. Achieving a 99.999% continuous level of availability

B. Meeting stated customer requirements and expectations

C. A series of activities that can be assessed in advance by a provider and customer

D. Providing a cost-effective service

正確答案: B

問題3

What can be improved by achieving quality objectives?

A. Personal satisfaction of the Configuration Manager

B. Relationship with interested suppliers

C. Effectiveness of the service

D. Relationship with unauthorized patties

正確答案: C

問題4

What does the term "Integrity" mean in the context of Information Security Management?

A. The accuracy, completeness and correctness of the information

B. Monitoring the access to information

C. Screening the support staff on their loyalty to the IT organization

D. Protecting the information against unauthorized use

正確答案: C

問題5

Who or what should always be informed in case a release is rejected, delayed or cancelled?

A. Incident management

B. Business relationship management

C. Change management

D. The senior management representative

正確答案: C

問題6

Which process is responsible for registering the relationships within the IT infrastructure?

A. Asset Management

B. Change Management

C. Release Management

D. Configuration Management

正確答案: D

問題7

In many organizations, management tasks or parts of those tasks are performed t>y third parties.
Agreements are made with these parties that are expressed in contracts. What are these contracts called?

A. Underpinning Contracts

B. Operational Level Contracts

C. Service Contracts

D. Service Level Agreements (SLAs)

正確答案: C

問題8

Which processes should the Plan, Do, Check, Act methodology be applied to?

A. all of the processes within the scope

B. the Requirements for a Management System process

C. those that support business critical services

D. the Planning & Implementing Service Management process

正確答案: A

最新的EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 - ITSM20FB免費考試真題

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