最新的Avaya 6211免費考試真題

問題1

During the design of the Outbound Campaign, the administrator chooses between two types of dialing.
Which two types of dialing options are available when designing the Outbound Campaign? (choose two.)

A. Predictive dialing

B. Preview dialing

C. Predetermined dialing

D. Progressive dialing

正確答案: B,D

問題2

Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?

A. Agent Desktop

B. SIP Connector

C. API Server

D. Avaya Aura Media Server

正確答案: A

問題3

A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated Into the Voice and Multimedia Contact Center architecture? (Choose two.)

A. Corporate Email server

B. FTP server

C. Terminal server

D. Corporate Web server

正確答案: A,D

問題4

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

A. Add the Microsoft Exchange server through the CCMA.

B. Assign the CCT server as a reporting server for the CCMS.

C. Assign the CCMMserver as a reporting server for the Contact Center Manager Server (CCMS).

D. Add the Communication Control Toolkit (CCT) server through the CCMA.

正確答案: C

問題5

Which section under the Agent Desktop Configuration would allow Agent Desktop to move tothe front upon arrival of a new contact?

A. New Contact Presentation

B. Maximum Open Duration

C. Hot Desking

D. Logoff Terminal State

正確答案: A

問題6

Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?

A. CCT Trace Control

B. CCT API

C. CCT Reference Client

D. CCT Console

正確答案: D

問題7

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

A. the Email Manager

B. the Multimedia Database

C. the Multimedia Administrator

D. the Outbound Campaign Management Tool

正確答案: A

問題8

Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?

A. Inbound Mail Manager Server

B. Inbound Mail Server

C. Inbound Mail License Server

D. Inbound Mail Application Server

正確答案: B

最新的Avaya Aura® Contact Center Multimedia Implementation - 6211免費考試真題

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