最新的Cisco 600-455免費考試真題

問題1

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

A. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

B. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway

C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

D. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway

正確答案: C

問題2

Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A. routing and DMP control traffic

B. skill group data

C. configuration requests

D. Real-Time Monitoring

正確答案: A

問題3

In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable the LRO feature on the VM host?

A. Vlance network adapter type

B. Flexible VM network adapter type

C. VMXNET network adapter type

D. E1000 network adapter type

E. VMXNET3 network adapter type

正確答案: D

問題4

Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise (UCCE)?

A. vDisk thick provisioning

B. VMware vMotion

C. VMware snapshots

D. VMware distributed vSwitch

E. VMware consolidated backup

正確答案: A

問題5

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

A. call queuing

B. transfer call routing from agent to agent

C. CTI data on Cisco Agent Desktop screen pop

D. Courtesy Callback

E. Cisco Mobile Agents

F. Cisco Extension Mobility for agents

正確答案: B,E,F

問題6

Which two items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise (UCCE) Agent Peripheral Gateway and the call router? (Choose two.)

A. number of concurrent real-time reports

B. percent of traffic with Courtesy Callback

C. number of skill groups per agent

D. busy hour call attempts

E. percent of traffic requires Agent Greeting

正確答案: C,D

問題7

In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which two campaign modes require a dialer port to place a call? (Choose two.)

A. Progressive dialing mode

B. Transfer to IVR dialing mode

C. Courtesy Callback Dialing mode

D. Predictive dialing mode

E. Direct Preview dialing mode

正確答案: A,D

問題8

Refer to the exhibit.

Which option describes Cisco Unified CCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?

A. Any of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution.

B. Have a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-1.

C. Both design options can be deployed with Cisco Unified CCE and you can include both design options within the solution.

D. Have a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-2.

正確答案: D

問題9

Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

A. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.

B. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality.

C. The local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.

D. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group.

E. The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.

正確答案: A,C,E

最新的Cisco Designing Cisco Unified Contact Center Enterprise (UCCED) - 600-455免費考試真題

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