想在正式上場前先感受真實考試的節奏嗎？Fast2test 的 1z0-325 桌面測試引擎完整模擬 Oracle RightNow Cloud Service 2016 Implementation Essentials 的考試環境，搭配 2026 年持續更新的題庫，讓每一次模考都更接近實戰。

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最新的 Oracle Service Cloud 1z0-325 免費考試真題：

問題 #1

Your customer has asked you to create a report that will need to be sent to the executive management.
None of the recipients of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken? (Choose two.)

A. Create a dashboard for the report.
B. Create and add the distribution list to the schedule.
C. Update the permissions for the report to include the executive team.
D. Create a schedule record for the report.
E. Set up staff accounts for the executive team.
F. Send a notification to the executive team that the report is available.

問題 #2

Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue. (Choose two.)

A. The client has not refreshed the incident in the incident workspace.
B. The Auto-Build product-disposition links is not selected.
C. The enable product-disposition linking is not selected.
D. Your customer's agents must log out and log back in.
E. The incident workspace does not have a filter workspace rule assigned.

問題 #3

You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesmen update records in this Custom Object from the agent desktop.
What two settings in the "Salesman" profile have to be updated to allow them this access? (Choose two.)

A. Custom Objects Tab: Select the Read check box for Package Name "CO" and Object Name "Salesman".
B. Sales Tab: Select the Edit check box for Opportunities.
C. Custom Objects Tab: Select the Update check box for Package Name "CO" and Object Name
"Salesman".
D. Contacts Tab: Select the Edit check box for Sales.
E. Update the workspace for Opportunities.
F. Add a workspace for the Salesman Custom Object.
G. Add a custom report display Custom Object details.

問題 #4

Select two true statements about chat. (Choose two.)

A. If the transfer option is enabled, a chat can be transferred to a queue or another agent.
B. A guided assistance control is not available in a custom chat workspace.
C. Before you can delete a chat session queue that is used in a business rule, you must first edit the rules so they no longer use the queue.
D. To maintain all chat records, change the agedatabase setting CHATS_PURGE_DAYS to 0.
E. Variables cannot be used.

問題 #5

Your client wants to measure agent performance based on feedback from their end customers.
If their end customer provides negative feedback, their incident needs to be reopened automatically.
Identify three tasks to fulfill these requirements. (Choose three.)

A. Create a report of survey responses.
B. Create a broadcast survey.
C. Assign scores to the survey questions and set the status field based on the values of the responses.
D. Create a transactional survey.
E. Set an incident business rule to send the survey when an incident is closed.
F. Schedule a survey to run on a daily basis.
G. Create a new queue for unhappy customers.

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