最新的Oracle Engagement Cloud 2018 Implementation Essentials - 1Z1-993免費考試真題

A. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

C. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

D. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

A. Update SR milestone

B. Delete SR by SR number

C. Delete SR by SR title

D. Update SR assignee

E. Create SR

A. Contact name

B. Channel

C. Start time of the call

D. Agent name

E. Service Request create date

A. Manage Service Request Queue

B. Manage Service Request Severities

C. Manage Service Request Products

D. Manage Service Request Resolutions

E. Manage Service Request Status Values

F. Manage Service Request Categories

A. Object workflows

B. Languages

C. Themes

D. Business objects

E. UI components

F. Templates

G. Object triggers

H. Pages

A. It allows users to save searches for later reuse.

B. It is available only to authorized administrators.

C. It is exportable to Excel.

D. It is searchable by date range, username, event type, event severity, and event duration.

E. It is enabled by default.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

A. Validate that Allow Duplicate is selected on the product item.

B. Verify that Eligible for Service is selected on the product item.

C. Validate that the product item is active and published.

D. Verify that Root Catalog is selected on the product groups.