最新的Oracle 1Z0-1064-26免費考試真題

問題1

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

D. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

正確答案: D

問題2

Which two are required to publish a completed Digital Customer Service (DCS) application?

A. system administrator approval

B. a single "publish" action to complete the task

C. nothing (DCS applications are always available to all users.)

D. moving the application to Staging and subsequently to Production status

正確答案: C,D

問題3

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The Base Locale for the articles has not been enabled in the correct language.

B. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

C. The User Group selected for authoring articles has been set to 'External".

D. Users have not been given the "Knowledge Analyst" role.

正確答案: D

問題4

Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. also synchronizes userIDs and passwords between DCS and Engagement Cloud

B. is real time

C. is required for every DCS instance

D. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

正確答案: B,C

問題5

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Add a message to a Service Request.

B. Delete a Service Request.

C. Create a Service Request.

D. View and edit attachments to a Service Request.

E. Chat with an Agent about a Service Request.

正確答案: B,C,D,E

問題6

Which three statements are true about building Digital Customer Service (DCS) applications?

A. Only one version of a DCS application can be active in production at any time.

B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

C. DCS application can be embedded in other sites.

D. Many DCS applications can be active in production at the same time.

正確答案: A,B,C

問題7

What three things should you do once you have established a global default coverage?

A. Use Application Composer to include milestones on the Service Request Layout if desired.

B. Use Application Composer to configure warning emails about milestone compliance events.

C. Create an ESS job to Monitor Service Request Milestones.

D. Create an ESS job to Aggregate Service Requests.

正確答案: A,C,D

問題8

Select three correct limits and restrictions when importing data from a file.

A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

B. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

C. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

D. By default, the import starts immediately after it is activated.

E. Both create and update operations are available for imported records.

正確答案: B,D,E

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