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問題 #1

A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
* For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
* For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
* For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?

A. Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.
B. Explain to the customer that it cannot be done; the fields for each entity must be consistent across the different channels.
C. Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate
D. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.

問題 #2

Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial" Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?

A. Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.
B. Use a regular expression to limit valid entries to "Gold" only.
C. Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.
D. Set a condition within the VoD Service Trial property to limit visibility.

問題 #3

You need to configure a property to display a list of a customer's current subscribed servicesjbn your technician's mobile device in an easily readable table format.
How do you accomplish this?

A. Create a String property and use a Regular Expression to set the format of the table.
B. Create a File property and use the Regular Expression and XSL Transformation fields.
C. Create a String or File property and use the Regular Expression and XSL Transformation fields.
D. Create a File property and use a Regular Expression to set the format of the table.
E. Create a String property and use the Regular Expression and XSL Transformation fields.

問題 #4

A customer wants to configure the OFSC GUI to show when a resource has not activated their route by the exact planned shift start time and send an email to the resource's supervisor.
Which two options are true regarding how this requirement is supported?

A. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 1 minute(s).
B. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 0 minute(s).
C. Configuring a message scenario using the launch condition "Route is not activated" will also enable the Alert Setting "Route has not been started x minutes after the start time of resource work day".
D. The configuration related to email notification must be performed in the Message Scenarios.

問題 #5

The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?

A. The activity turns red
B. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
C. The activity turns red and a Resource Tree warning appears.
D. A Resource Tree warning appears and a message scenario is launched (if configured).

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