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What is the capability and limit of using email from within Salesforce?

You can email contacts, leads, person accounts, and users in your organization directly from account, contact, lead, opportunity, case,campaign, or custom object pages. There is no limit on the numberof these emails sent individually.

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How is access to data controlled through reports?

The
information you see in reports is the data that you can access.This includes records you own, records to which you have read or read/write access, records that have been shared with you, recordsowned by or shared with users in roles below you in the hierarchy,and records for which you have "Read" permissions.

Universal Containers wants to manage their sales territories in Salesforce. What questions should be asked to determine if territory management is an appropriate solution? Choose 3 answers

• A. Is your sales organization set up as a matrix or a tree
• B. Are your lead assignments based on sales territories
• C. Are there specific rules for account and opportunity access
• D. Are commissions calculated by the number of territories to which a representative belongs
• E. Does account sharing depend more on account traits than on ownership

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We deal with a very large volume of merchants that fall under partner accounts. We need a way to easily track renewals for these accounts. The volume is too high to manually create renewal opportunities for each account. Is there a way to automate this?

Using
APEX trigger you can develop logic and create renewal opp every time when current opp is closed. This will give you great forecast of upcoming revenue and have renewal deals ready to go.

Universal Containers needs the ability to associate installed products at an account to specific cases. Those installed products contain information on the account's contracted Service Level Agreement (SLA) as well as the installed product serial number. Which approach should Universal Containers consider implementing to best satisfy these requirements?

• A. Create a lookup object to the contract record
• B. Create a lookup to a custom object for the installed product
• C. Use the standard Asset relationship
• D. Use the standard Opportunity relationship