Universal Containers needs to synchronize data between Salesforce and an external financial system.
What should an administrator do to accomplish this?

• A. Use the data loader to match records between the systems.
• B. Use the data loader to upset Salesforce records into the financial system.
• C. Use an external ID field to match records between the systems.
• D. Use the Excel connector to export records from both systems into Excel.

Which two chart types should be used to display summary values from two different levels of grouping in a report? (Choose two.)

• A. Funnel chart
• B. Donut chart
• C. Stacked bar chart
• D. Grouped line chart

Universal Containers sells their products to wholesale partners and retail outlets. Each process has its own set of unique sales stages.
Which three features can an Administrator customize for each opportunity stage? (Choose three.)

• A. Forecast Category
• B. Type
• C. Probability
• D. Product Family
• E. Quota

Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue - World.
What solution will satisfy this requirement?

• A. In Case Support Settings, change Default Case Owner to Queue - World.
• B. Using a Workflow Rule, change the owner of new Cases outside the US to Queue - World.
• C. Using a Trigger, change the owner of Cases outside the US to Queue - World.
• D. In an Active Case Flow, change the name of the Queue to World.

Which two levels of access should be set when sharing a document folder with users? (Choose two.)

• A. Read/Write/Create
• B. Read-only
• C. Read/White
• D. Read/Write/Create/Delete