| 主題 | 簡介 |
|---|
| 主題 1 | - Explain the use cases, capabilities, and limitations of Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
|
| 主題 2 | - Given a set of KPIs, determine the appropriate case management solution
- Identify use cases and capabilities of Social Customer Service
|
| 主題 3 | - Explain the considerations for data migration and data quality
- Explain the factors that influence key contact center metrics, KPIs, and business challenges
|
| 主題 4 | - Explain the capabilities, use cases, and how to configure the service entitlements and milestones in Salesforce.
|
| 主題 5 | - Given a set of desired metrics, determine the appropriate reporting solution, taking into account data sources, data volume, and various contact center technologies (ACD, IVR, PBX, etc.).
|
| 主題 6 | - Understand the key factors to consider when implementing a Knowledge data migration strategy
|
| 主題 7 | - Describe the relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent, and Knowledge.
|
| 主題 8 | - Compare and contrast the different types of contact centers and their business drivers (Help Desk, Product support, Telesales, Service, Field service
- depot repair, B2C, B2B, etc.)
|
| 主題 9 | - Given a scenario, understand the use cases and benefits for implementing CTI, Communities, and Field Service Lightning
|
| 主題 10 | - Given a set of business requirements, describe how a feature should be implemented
|
| 主題 11 | - Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives).
|
| 主題 12 | - Explain the use cases and benefits for different interaction channels
- Identify the benefits of a knowledge base
|
| 主題 13 | - Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs
|
| 主題 14 | - Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document)
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| 主題 15 | - Given a scenario, identify the appropriate Service Console features to meet the business need
|
| 主題 16 | - Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition.
|
| 主題 17 | - Explain the knowledge article lifecycle including creation, publishing, consumption, and feedback
|
| 主題 18 | - Explain how different Service Console features work together to deliver business value
|
| 主題 19 | - Explain the use cases, capabilities, and limitations of Flow important to case management.
|
| 主題 20 | - Given business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance
|
| 主題 21 | - Given a set of requirements, determine how to configure data categories, article types, articles, and publishing workflow
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| 主題 22 | - Given a scenario, describe the considerations when migrating from Knowledge to Lightning Knowledge
|
| 主題 23 | - Describe the use cases and functionality for each interaction channel (communities, mobile, phone, email, web, chat, SOS
- video channel, and social media.)
|
| 主題 24 | - Explain the design considerations (user interface, user profiles, objects to expose, sharing model, reporting, etc.) and best practices when configuring an interaction channel solution (mobile, phone, email, web, chat, or social media).
|
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作為一個行業新人，專業書籍中那些難以理解的單詞和表達常常讓你感到懊惱，但CRT-261日本語練習材料將幫助你完美地解決這個問題。由學習材料聘請的行業專家，將通過示例，圖表等解釋所有難以理解的專業詞彙。 CRT-261日本語實際測試中使用的所有語言都非常簡單易懂。使用我們的學習資料，您不必擔心您無法理解解專業書籍的內容。你也不需要花費昂貴的學費去輔導班。 CRT-261日本語測試引擎可以幫助您解決學習中的所有問題。
我們相信所有購買CRT-261日本語練習材料的學生只要能夠按照我們的學習材料提供的內容，每天進行學習，並通過模擬考試定期自我檢驗，就能順利通過專業資格考試。一旦您不幸使用我們的CRT-261日本語真實考試題庫未通過考試，我們將全額退款。退款流程非常簡單。只要您向員工提供您的成績單，您很快就會收到退款。當然，在您購買之前，我們的學習資料將為您提供免費試用服務，只要您登錄我們的網站，您就可以免費下載我們的試用版。我相信在您嘗試CRT-261日本語測試引擎後，您會愛上它們。
CRT-261日本語練習材料不僅適用於學生，也適用於上班族;不僅適用於工作的退伍軍人，也適用於新招募的新人。我們的學習材料使用非常簡單易懂的語言，以確保所有人都能學習和理解。 CRT-261日本語真正的考試也可以讓你避免課本閱讀的枯燥，但讓你掌握練習過程中的所有重要知識。選擇CRT-261日本語測試引擎的原因如下。
我們對我們的產品非常有信心，所以我們不提供会给客户带去麻煩的產品。
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