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問題 #1

Some variables can have a list or range of values Instead of only a single value. On creation of these global variables the class type set is selected.
Which variables types support this class type?

A. Agent Identification (Agent_ID), Control Directory Numbers (CDN), Date, Dialed Number Identification Service (DNIS)
B. Automatic Call Distribution (ACD), Boolean, Contact Type, Integer
C. Priority, Language, Contact Type, ACD
D. Day, Language, Music, Integer

問題 #2

Which statement regarding scripts is true?

A. A primary script is referenced directly from the Master script, otherwise It Is a secondary script.
B. A secondary script is the only place treatments can be applied to the call.
C. A primary script is the only place that call variables can be assigned.
D. Secondary and primary scripts are exactly the same.

問題 #3

A customer with Avaya Aura Contact Center uses an Event Handler to monitor for unsolicited events and failed responses.
Which two statements regarding the Event Handler are true? (Choose two.)

A. The event handler must be the first line on any script, vent handler can monitor for call abandons.
B. The event handler, if applied on o primary script, does not need to be re-applied on the secondary script.
C. The event handler monitors for the music failure.

問題 #4

A customer with Avaya Aura Contact Center Is attempting to add a new activity code to the system but receives a system error stating that the maximum number of activity codes allowed has been exceeded.
Under which option within the Configuration component would the customer look, to determine the maximum number of allowed activity codes?

A. Real Time Statistics
B. Threshold Classes
C. Global Settings
D. Historical Statistics

問題 #5

A customer with Avaya Aura Contact Center must create a Contact Center Management supervisor who also has administrative user capabilities.
Where is this accomplished?

A. Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.
B. Create a new user In Access and Partition Management, and assign a password.
C. In Contact Center Management, create a new supervisor, and under Contact Center Manager Administration (CCMA) Login Account Details assign User Name and Password.
D. In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.

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