最新的Avaya 3300免費考試真題

問題1

How do you configure what the terminating character should be when using the GiveIVR block to play prompt and collect digits?

A. Use the Terminating Character configuration entry setting the value.

B. The terminating character is always "#".

C. Add an extra number to the Number of Digits value.

D. Assign the "#" as a call variable.

正確答案: A

問題2

A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous.
What is an example of a cumulative data field?

A. Service Level Threshold

B. Calls Waiting

C. Average Answered Delay

D. Application Name

正確答案: C

問題3

A customer with Avaya Aura Contact Center Manager Server would like to view the differences between the data In the Local View and the data In the Contact Center View, and then resolve the differences so that both views contain the same data.
Which view enables this feature?

A. Comparison View

B. Problems View

C. Synchronization View

D. Editor View

正確答案: C

問題4

A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currently queued.
Which category of Intrinsic would be used to accomplish this?

A. Time

B. Call

C. Traffic

D. Skillset

正確答案: C

問題5

A customer with Avaya Aura Contact Center has a list of holidays that change on a yearly basis. This list will be referenced on multiple scripts.
Which statement describes how to reference these dates on a script for easy updating?

A. Create a call variable of the type Date.

B. Create a global variable of the type Date.

C. Create either a global or call variable of the type String.

D. Create a wild call variable of the type Integer.

正確答案: B

問題6

A customer would like incoming calls to queue to the skillset with the most agents in service. Which intrinsic would accomplish this?

A. OLDEST

B. LOGGED OUT AGENT

C. MOST LOGGED AGENTS

D. LOGGED AGENT COUNT

正確答案: C

問題7

A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queue, and red when five or more calls are in queue for the Customer Service Sklllset.
Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)

A. Create a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.

B. Assign Sklllset Threshold Class to Customer Service Skillset.

C. Create a custom formula for Calls Waiting.

D. Create a Sklllset Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting.

E. Open a Standard Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column,

正確答案: A,B,D

最新的Avaya Aura® Contact Center Administration - 3300免費考試真題

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