最新的Salesforce AP-209免費考試真題

問題1

Which parts of the 'Dispatcher Console' support adding Custom Actions? (Choose 3 options)

A. Multiple Service Appointments in the Appointment list

B. Individual Service Resources in the Gantt

C. Multiple Service Resources in the Gantt

D. Child Service Territories in the Gantt

E. Individual Service Appointments in the Appointment list

正確答案: A,B,E

問題2

Dispatchers want a visual representation of when Service Appointments are getting closer to their due date on the 'Dispatcher Console'.
How can this requirement be solved?

A. Create a report for those appointments and send it to the dispatcher every day

B. Hover over the Service Appointment to see the 'Due Date' field

C. Add the 'Due Date' field to the 'Service Appointment List Columns' field set in order to see it in the appointments list as column

D. Use 'Gantt Palette' to set these appointments in custom color based on the 'Due Date' field

正確答案: D

說明：（僅 Fast2test 成員可見）

問題3

Universal Containers has a requirement that during the first month of working, junior Service Resources need to be escorted by a senior experienced employee who guides them on how to complete the job.
How would a consultant implement this requirement?

A. Use 'Multi Stage Work' - clone the Service Appointment and create a dependency of type 'Same Start'

B. Create a Work Order and Work Order Line Item (WOLI) as a child record, each WOLI with a Service Appointment, one Service Appointment that is assigned to the junior resource and the second is assigned to the senior resource

C. Use Crews, model the two resources as members of a Crew and one Service Appointment assigned to the Crew

D. Use 'Multi Stage Work' - clone the Service Appointment and create a dependency of type
'Immediately Followed'

正確答案: C

說明：（僅 Fast2test 成員可見）

問題4

Universal Containers services customers in the public sector. When technicians are needed for repair jobs in government buildings, it is crucial that only technicians with the relevant security badge are selected for the job.
Which two configuration options can a consultant recommend to achieve the business requirement?

A. Include the 'Match Boolean' Work Rule in the relevant Scheduling Policies

B. Create 'Resource Preferences' of Type 'Required' for Accounts that require specific Service Resources

C. Create an Apex Trigger that deletes 'Assigned Resources' that are not defined as 'Required Resources' for the Account

D. Use time-phased skills in order to ensure that only resources with security badges can perform the job

E. Include the 'Extended Match' Work Rule in the relevant Scheduling Policies

正確答案: A,E

說明：（僅 Fast2test 成員可見）

問題5

Universal Containers' dispatchers would like to alert technicians when emergency appointments are scheduled and dispatched to them.
Which two configurations should be recommended by the consultant to achieve this?

A. Configure Custom Notifications for Field Service Mobile

B. Configure 'In Jeopardy' alerts for Field Service

C. Create a flow that triggers a Custom Notification to the Assigned Resource when a Service Appointment is dispatched and flagged as an 'Emergency'

D. Create a Process Builder that checks the 'In Jeopardy' field when a Service Appointment is dispatched and flagged as 'Emergency'

正確答案: A,C

說明：（僅 Fast2test 成員可見）

問題6

Green Energy Solutions are trying to forecast the number and type of licenses needed to be purchased to support the following resource structure:
Service Territory A has 2 internal resources and 2 contractors set as capacity-based resources: ABC and XYZ, both represent a contractor company. ABC contracting company has 3 individual resources and XYZ contracting company has 4 individual resources.
What type of Field Service licenses and how many of each should Green Energy Solutions purchase?

A. 2 Dispatchers, 2 Technicians, and 1 Contractor, plus 7 Contractors (3 for ABC and 4 for XYZ)

B. 1 Dispatcher, 9 Technicians, and 2 Contractors

C. 1 Dispatcher, 2 Technicians, and 2 Contractors, plus 7 Contractors (3 for ABC and 4 for XYZ)

D. 1 Dispatcher, 1 Technician, and 3 Contractors, plus 7 Contractors (3 for ABC and 4 for XYZ)

正確答案: C

說明：（僅 Fast2test 成員可見）

問題7

Universal Containers broadly has two sets of service resources: Internal employees and contractors. They have the following requirements while assigning the Service Appointments to them:
1. Contractors will be working on maintenance work, but internal employees can also handle work if the contractor is unavailable. 2. Contractors to cover only a 40-mile radius around its office.
Which recommendation should a consultant make to meet their requirements?

A. Configure a Work Rule applied only for contractors to limit their maximum travel and a new Service Objective that will attempt to prefer contractor resources

B. Configure a Service Objective applied only for contractors to limit their maximum travel and a new Work Rule that will attempt to prefer contractor resources

C. Configure a Service Objective applied only for contractors to limit their maximum travel and another Service Objective that will attempt to prefer contractor resources

D. Configure a Work Rule applied only for contractors to limit their maximum travel and another Work Rule that will attempt to prefer contractor resources

正確答案: A

說明：（僅 Fast2test 成員可見）

最新的Salesforce Advanced Field Service Accredited Professional - AP-209免費考試真題

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