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問題 #1

Green Energy Solution is getting more work for the next 3 weeks. They are engaging a new third-party contractor to help with some work for that time.
What should the admin recommend?

A. Creating a Capacity Based Resource and giving it capacity for the next 3 weeks
B. Creating a Resource and giving it capacity for the next 3 weeks
C. Creating a Resource and deleting it after 3 weeks
D. Creating a Capacity Based Resource and deleting it after 3 weeks

問題 #2

Dispatchers have noticed that every time they run Global Optimization it fails. They have verified that the
'Optimization User' is active.
How can an admin troubleshoot this issue?

A. Verify that Optimization is enabled in the org
B. Run 'Health Check' using the 'Horizon Based Validations'
C. Log a support ticket
D. Verify that the dispatcher user has the relevant Permission Sets to run Optimization

問題 #3

Universal Containers' dispatchers would like to alert technicians when emergency appointments are scheduled and dispatched to them.
Which two configurations should be recommended by the consultant to achieve this?

A. Configure Custom Notifications for Field Service Mobile
B. Configure 'In Jeopardy' alerts for Field Service
C. Create a flow that triggers a Custom Notification to the Assigned Resource when a Service Appointment is dispatched and flagged as an 'Emergency'
D. Create a Process Builder that checks the 'In Jeopardy' field when a Service Appointment is dispatched and flagged as 'Emergency'

問題 #4

After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in.
What should the dispatcher do to identify the root cause?

A. Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.
B. Remove the Service Objective with the highest weight from the Scheduling Policy.
C. Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re- run the optimization request.
D. Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.

問題 #5

Universal Containers offer repair services for customers' capital equipment. Sometimes, a customer may ask a repair technician to take a look at another piece of equipment while they're on-site.
How can Universal Containers give the field worker the flexibility to extend the time on site and track that they performed service on another piece of equipment?

A. Add two custom fields: a custom checkbox field on the Service Appointment, that if selected will trigger the creation of another Service Appointment related to the same asset with an 'Immediately follow' dependency to the current Service Appointment, and a number field to capture the duration of the new service
B. Create a custom text field on the Work Order that will capture 'Additional work onsite' and have the Salesforce administrator update the Asset with a custom field called 'Date of the last service'
C. Build a Field Service Mobile flow and set it as a Mobile App Extension flow that will create a Work Order Line Item populating the Asset and extend the 'Duration' and 'Scheduled End' time of the Service Appointment. Leverage 'Scheduling Recipes' so optimization can reshuffle the remainder of the day, if the extended time requested is greater than 10 minutes
D. Have the technician add the additional piece of equipment serviced to the 'Related Assets' list on the Work Order, and capture the 'Actual End date' upon completion

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