最新的Oracle 1z1-981免費考試真題

問題1

Which is an invalid data type?

A. Menu

B. Integer

C. Date/time

D. Float

E. Radio

F. Text area

G. Text field

正確答案: E

問題2

Which four view modes are available in the Report Editor?

A. Database View

B. Data Set View

C. Layout View

D. Graphical View

E. Report View

F. Design View

正確答案: B,C,E,F

問題3

How can you set a preference that is local to your machine?

A. By selecting File > Options

B. By selecting Navigation pane > Configuration > Staff Management > Profiles

C. By selecting File > Configuration

D. By selecting File > Settings

正確答案: A

問題4

Which three statements are true about navigation sets?

A. The same navigation set can be set for different interfaces.

B. Using navigation sets, you can define what new objects can be created by using the File menu.

C. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

D. Using navigation sets, you can configure whether to show the Home navigation pane or not.

E. Using navigation sets, you can configure which quick search reports can be seen.

F. Using navigation sets, you can define what quick links can be seen when navigating File > Link.

正確答案: A,D,E

問題5

Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A. No return events are listed in the incident workflow for the script to use.

B. No exit or finished event is being triggered on the script pages.

C. The script beginning and ending buttons are not enabled for the script pages.

D. The agents are not able to get to the pages where they can end the script.

正確答案: A,B

問題6

You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A. Enable the global template.

B. Save the deployment.

C. Accept the changes.

D. Validate the template.

正確答案: B

問題7

What are three required sections for Custom Process Models?

A. Test harness

B. Test script

C. Code containing integration with external systems

D. Footer

E. Code containing custom business logic

F. Header

正確答案: A,E,F

問題8

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

B. by configuring settings at the time of creation of the custom object

C. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

D. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions

正確答案: A

最新的Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials - 1z1-981免費考試真題

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