最新的Oracle Engagement Cloud 2018 Implementation Essentials - 1Z1-993免費考試真題

A. Multiple users cannot use your sandbox at the same time.

B. Your changes are isolated and do not impact other users' configuration environments or the production environment.

C. You can set a second sandbox as Active at the same time in order to begin working on another new object.

D. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

A. Fields

B. Roles and privileges

C. Object workflow

D. Reports

E. Themes

F. Objects

G. Icons

H. Exports

A. 1,2,3,4

B. 2,4,3,1

C. 1,3,2,4

D. 3,2,4,1

A. for a specific SR category

B. to a specific customer account

C. for a specific SR status

D. globally, to all service requests that do not have any other coverage

E. for a specific period of time

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".

A. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

B. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

C. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

D. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.

A. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

B. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

C. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

D. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

E. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

A. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

B. Lock the Profile Option for editing.

C. Unlock and publish the new selected profile value.

D. Select View > Detach.

E. Modify the Profile Value and save.

F. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.