最新的Salesforce Certified Strategy Designer - Strategy-Designer免費考試真題
Following Salesforce's best practices for A/B UX Testing, should a version of the A/B test be the control version? That is, the website, app or page as it is, without adding any changes?
正確答案: B
Interviews should be used for the Discovery/Understanding phase fo the Strategy Design Research.
正確答案: B
Of the following steps in the process of developing a cohesive early-project Strategy Design, which one is responsible for: creating a shared definition of success for the project?
正確答案: D
The following question is an example of which of these phases in the process of Strategy Research?
What's wrong with the status quo?
What's wrong with the status quo?
正確答案: D
Which feature can be used to automatize repetitive actions in environments like the service cloud console?
正確答案: A
In which phase of the Challenge Scoping process must researchers ask themselves the following question:
What is the problem we are solving?
What is the problem we are solving?
正確答案: C
Which element of the storytelling process for UX is described here: "A strong character-someone with their own goals and motivations-who helps your audience connect what you show in your demo with their real-world experience."
正確答案: B
Which two Call Center KPIs are dramatically improved by Salesforce CTI integration?
正確答案: D
Within the context of Product Roadmap creation, what are RATs?
正確答案: D
Which of the following is NOT a standard sandbox type?
正確答案: D
What can be built to allow agents to quickly gather data from a customer while on the phone by vieweing a series of pre-defined screens that allow input?
正確答案: B
Which of the following is NOT a principle of Human centered Design?
正確答案: B