最新的Apple Service Fundamentals - SVC-19A免費考試真題
Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?
正確答案: C
Drag the customer statement to its corresponding response.
To make a correction, drag the statement you want to use on top of the statement you want to replace.
To make a correction, drag the statement you want to use on top of the statement you want to replace.
正確答案:
Explanation
Which of the following conflict resolution techniques are part of the 5-step approach? (Choose two.)
正確答案: B,E
Which of the following is an important factor when beginning to troubleshoot a customer issue?
正確答案: B
In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?
正確答案: B
Please refer to the following information to answer the questions on the right.
Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician, assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the issues to Baron.
Which action should Baron avoid while listening to Lucille?
Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician, assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the issues to Baron.
Which action should Baron avoid while listening to Lucille?
正確答案: B
John is attempting to use Handoff with his recently updated iPhone and Mac. He does not see the Handoff icon for the app he is using appear in macOS.
What troubleshooting step should John try first?
What troubleshooting step should John try first?
正確答案: D