最新的Nokia SDM_2002001040免費考試真題

問題1

A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?

A. Care SWS preventive services or Active Software Support (ASWS).

B. HWS or SWS Life Extender.

C. Software Maintenance.

D. Spare Part Management.

正確答案: A

問題2

A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

A. Care 3rd Party Management.

B. CaPM arranges directly with the local supplier.

C. CT Logistics.

D. CT Head.

正確答案: B

問題3

It is June and in your latest financial report you see columns "Actual" Sales and Cost for Q2 Total. Where do the values come from?

A. All from NELLE.

B. All from Invoicing tool.

C. SAP for April and May, NELLE for June.

D. All form SAP / accounting system.

正確答案: C

問題4

In a SI solution some non standard NSN servers are used. Who is responsible for the Equipment Support?

A. Responsibility is split between SI and Care according to local agreement.

B. NSN is responsible for only equipment used in NSN standard solutions and therefore the Customer must have contract directly with the equipment provider.

C. 100% Care.

D. SI local organization.

正確答案: C

問題5

A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?

A. HWS and/or SWS Life Extender.

B. Active Software Support (ASWS).

C. Expert Support services.

D. Spare Part Management (SPM).

正確答案: A

問題6

Which of the following tasks belongs to the Care Program Manager at Care Contract renegotiations?

A. Write the Care Contract document.

B. Negotiate the prices with the customer.

C. Ensure the Care Contract re-negotiations are initiated in a timely fashion.

D. Agree the prices internally.

正確答案: C

問題7

Can we recognize revenue based on a Letter of Intent?

A. Yes, if a Letter of Intent is legally binding under applicable law.

B. Yes, as long as prices, scope of work and payment terms are specified.

C. Yes, when it is a contract renewal situation and negotiations are advancing.

D. Yes, if the Letter of Intent refers to the continuation of terms and conditions of the previous Care Agreement.

正確答案: A

問題8

At the Care Contract Renewal Milestone 3 "First Proposal" which topic should be agreed before the contract is presented to the Customer?

A. Penalty proposal.

B. Cost baseline.

C. Terms and Conditions.

D. Long term contract strategy.

正確答案: C

問題9

What is an additional possible use of a well made Care Plan?

A. It could be used to facilitate financial forecasting and to consolidate price information.

B. It could serve as an induction document, helping to introduce new Care Team Members.

C. It could substitute the contract in disputes with the customer after the serious outage.

D. It can be used as a template for NI Project Plan creation.

正確答案: B

最新的Nokia SDM Certification - CARE - SDM_2002001040免費考試真題

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