最新的Nokia SDM Certification - PS NSOP - SDM_2002001030免費考試真題

A. Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, Trouble Ticket reporting, invoicing.

B. Configuration Management manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, analysis of trends in mobile networks.

C. Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, data management and integrity.

D. Configuration Management controls all work orders and trouble tickets; manages and controls changes to the network.

A. Joint Steering Level.

B. Executive Management Level.

C. Joint Operational Level.

D. Tactical Management Level.

A. Beginner, basic, intermediate, advanced, professional.

B. Initial, basic, intermediate, advanced, world-class.

C. Initial, basic, medium, advanced, excellent.

D. Initial, basic, intermediate, professional, world-class.

A. NetAct SQM.

B. One NDS.

C. NetAct Configurator.

D. Oblicore.

A. Technologies Deployed, Training Plan, Subcontractor SLA's.

B. Technologies Deployed, Training Plan, Outsourcing SLA's.

C. Geography, Contract scope, GDC Location.

D. Geography, Technologies Deployed, Outsourcing SL

A. SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.

B. A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.

C. SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.

D. A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.

A. 1. Customer Selection 2. Go/No Go 3. Bid/No Bid 4. Approval/No Approval 5. Deal/No Deal 6. Start Delivery.

B. 1. Receive RFQ 2. Develop Solution 3. Prepare Commercial Offer 4. Negotiate Contract
5. Prepare for Delivery.

C. 1. Identify Customer Needs 2. Develop a Solution 3. Prepare Commercial Offer 4. Negotiate Contract 5. Prepare PTA.

D. 1, Receive the RFQ 2, Define Bid Team 3, Create Customer Offer 4. Negotiate Contract
5. Prepare Transition Plan.

A. Performance Management & Fault Management.

B. Configuration Management & Technical Support.

C. Configuration Management & Fault Management.

D. Performance Management & Configuration Management.

A. Reasonable estimate of monetary loss.

B. Genuine pre-estimate of damages or loss by both parties

C. A mutually agreed best guess of damages or loss

D. Deterrent damages to avoid non performance by vendor

A. Is in line with NSN cash generation targets and strictly enforced.

B. Allows flexibility for customer to pay when they can.

C. is not capable of being amended based on change orders.

D. Offers no incentives to customer to pay on time.

A. FM, Care, NOC management, Field maintenance management, NPO.

B. FM, PM, NOC management, Field maintenance management, NPO, customer and vendors.

C. PM, NOC management, Field maintenance management, NPO, SM.

D. FM, PM, NOC management, Field maintenance management, SM.

A. Where the customer contract included care ESS or onsite support services.

B. In all circumstances where Care are co-located within the same location as Technical support.

C. For any fault that cannot be resolved by Technical Support.

D. In all fault cases concerning 3rd party hardware issues.

A. As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.

B. Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.

C. Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.

D. Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.

A. Security Checks, NDA definition, Premises Security (Management of Third party & Collaborators who need to access to premises).

B. Network Security Management, Access Security Management, H&S related security.

C. Security Monitoring, Incident Management, Provisioning Management, Infrastructure and Premises Security and all associated administration.

D. Management of Third parties supporting the security functions, Access Monitoring, Network Secur ID Management.