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最新的 IBM Certified BPM Analyst C2180-275 免費考試真題：

問題 #1

During the Process Discovery phase, the BPM analyst needs to schedule and plan for the Process Improvement and Discovery Workshop (PIDW). In planning the PIDW, what activities should the BPM analyst include on the agenda in addition to the following? 1. Prepare workshop participants. 2. Introduce BPM. 3. Identify business case overview. 4. Determine business impact.

A. 5. Document the business process.
6.Develop the solution approach.
7.Discuss findings and proposed solution.
B. 5. Document the business process inventory and roadmap.
6.Develop the solution approach.
7.Discuss detailed estimates.
C. 5. Demonstrate the business process playback.
6.Develop the use cases.
7.Discuss findings and proposed solution.
D. 5. Implement the business process.
6.Develop the use cases.
7.Discuss findings and proposed solution.

問題 #2

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A new employee just started working with a company and only received their laptop in week 4.
The BPM analyst investigated the cause:
Equipment was not ordered until week 2
The manager did not complete the new hire checklist.
The manager did not know how to access the checklist.
No one communicated to the manager how to access the checklist.
No communication plan for the on-boarding process.
The root cause of the initial problem was that no one communicated to the
manager there was a checklist.
Which tool did the BPM analyst use in order to find out the root cause?

A. 5 Whys
B. 5 Whens
C. 5 Whos
D. 5 Whats

問題 #3

The project manager needs assistance from the BPM analyst in building a process roadmap. What tool should the BPM analyst use to create a detailed list of areas of opportunity?

A. A Failures Mode Effect Analysis (FMEA) Matrix
B. A Root Cause Analysis Matrix
C. A Prioritization Matrix
D. A Business Value Add Analysis Matrix

問題 #4

A company needs to improve their hiring process using a Business Process Management System (BPMS). Currently, their hiring manager writes a free form email regarding a new open position and sends it to the HR manager for approval. The hiring manager wants to standardize this activity using a BPMS. How should the BPM analyst define this user story?

A. As a BPMS, I want to provide an electronic form instead of a document so that the data can be saved and retrieved for reporting purposes.
B. As a Hiring Manager, I want to complete the hiring request form and submit the form to the HR Manager, so that the HR Manager can review my request and make a decision on filling this position.
C. As a Hiring Manager, I want to have a user interface with all the fields necessary to complete the hiring request form, so that I can avoid using a word document.
D. As a BPMS, I want to provide an electronic form to the Hiring Manager, so that the Hiring Manager can complete the request.

問題 #5

A BPM analyst is approached by the BPM solution architect and asked to provide inputs to a rough order magnitude (ROM) estimate needed to further assess the implementation effort. What information must the BPM analyst provide to the BPM solution architect to assist with this effort?

A. A list of the service contracts required for all integrations defined during discovery.
B. A list of all the business process diagrams with their relative number of steps.
C. A list of all the subject matter experts (SME) to get further information on implementation scope.
D. A level of effort estimate to implement each task and integration.

問題與答案：