最新的Pegasystems Certified Pega Business Architect (CPBA) 74V1 - PEGACPBA74V1免費考試真題
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passes deadline intervals?
正確答案: D
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?
正確答案: B
Select the characteristics used to identify candidate rules to be delegated to business users.
正確答案: C
An applicant submits a load request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.
If the credit score is unacceptable, the customer is notified of the result and the loan application is closed If the credit is acceptable, the loan application is forwarded to a loan officer for review If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the user case.
If the credit score is unacceptable, the customer is notified of the result and the loan application is closed If the credit is acceptable, the loan application is forwarded to a loan officer for review If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the user case.
正確答案: B
In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interview who speaks the same language as the applicant.
What is the best way to design routing so the correct interviewer is assigned the task?
What is the best way to design routing so the correct interviewer is assigned the task?
正確答案: C
Which two of the following scenarios are good candidates for rule delegation? (Choose two.)
正確答案: A,C