最新的Peoplecert ITIL 2011 Foundation - PC0-001免費考試真題

A. The ability to keep services highly available to meet the business needs

B. A set of specialized organizational capabilities for providing value to customers in the form of services

C. An internationally recognized methodology to provide valuable services to customers

D. A complete set of all the documentation required to deliver world class services to customers

A. Metrics and critical success factors (CSFs) for internal support teams

B. The provision of goods and services by third party suppliers

C. The provision of IT services or business services by a service provider

D. Service levels that have been agreed between the internal service provider and their customer

A. Return on investment (ROI), value on investment (VOI), quality

B. Technology, process and service

C. Critical success factors (CSFs), key performance indicators (KPIs), activities

D. Strategic, tactical and operational

A. Service level agreement(SLA)

B. SLA monitoring chart(SLAM)

C. Capacity plan

D. Operational level agreement(OLA)

A. Only changes that introduce new services

B. It is mandatory that all changes are subject to design coordination activity

C. Any change that the organization believes could benefit

D. Only changes to business critical systems

A. A change request

B. A change model

C. A change

D. A change advisory board

A. Both of the above

B. 2 only

C. Neither of the above

D. 1 only