最新的IBM Business Partner SaaS Support Mastery Test v1 - P9560-043免費考試真題

A. Search for a specific ticket by typing in your ticket number or the subject of ticket in the filter box

B. Click the desired ticket number to view ticket history, provide additional information or close a ticket

C. Only open tickets can be viewed under "View my Support"

D. "View my Support" in the SaaS Support portal allows you to manage submitted tickets

A. The Problem Owner is only responsible for solving the problem

B. The Problem Owner is not accountable for the client' s satisfaction

C. If preferred method of contact fails there is no need to try other methods

D. Make all efforts to contact the client within response criteria for the problem's priority using the client's preferred method of contact

A. Sev 1 is critical impact with response time within 2 business hours

B. Sev 2 is significant business impact with response time within 2 business hours

C. Sev 3 is minor business impact with response time within 4 business hours

D. Sev 4 is minimal business impact with response time within 1 business day

A. Problem determination is a joint effort between IBM Support and the IBM Business Partner

B. IBM Strives for high quality software; however, software is by its nature not totally defect free

C. None of the above

D. Problems do not need to be reported

A. To begin the process, you must submit a NEW ticket through http://support.ibmcloud.com with the issue summary line of "Escalation"

B. It is okay to request an escalation through a comment in an open ticket or forward a tracking system e-mail that you have already received as a response

C. Include in the body, the reason for the escalation request on the previously submitted tickets (Please also include Client ID that was used to open the ticket), so we may prioritize your requests accordingly

D. Include in the body, the ticket number needing escalation in the format of 5377-XXXXXXX