最新的Microsoft Dynamics 365 for Customer Service - MB2-718免費考試真題
You have a Microsoft Dynamics 365 environment that has no customization*. You are working in the interactive service hub with a single-stream dashboard for cases.
Which option can you use to filter cases?
Which option can you use to filter cases?
正確答案: C
A user selects a case from a queue and studies the queue item details for the case. Which two data points are displayed? Each correct answer presents a complete solution.
正確答案: C,D
Which queue type is created when you add a user to Dynamics 365?
正確答案: B
說明：（僅 Fast2test 成員可見）
You use the Field Service application.
You need to track users and equipment that are available for scheduling.
Which resource type should you use?
You need to track users and equipment that are available for scheduling.
Which resource type should you use?
正確答案: C
What is a limitation of the Field Service mobile app?
正確答案: C
說明：（僅 Fast2test 成員可見）
You create and activate an entitlement. The start and end dates for the entitlement are in the future. What is the status of the entitlement?
正確答案: C
說明：（僅 Fast2test 成員可見）
You have two similar cases. One case is named Case1 and the other is named Case2
Each case has a different parent case. You attempt to merge Case1 into Case2.
What is the result to the merge process?
Each case has a different parent case. You attempt to merge Case1 into Case2.
What is the result to the merge process?
正確答案: A
You implement the Unified Service Desk (USD). You plan to implement a window navigation rule. Which two statements are true? Each answer represents a complete solution.
正確答案: C,D
Which two statements regarding the Unified Service Desk (USD) debugger are true? Each correct answer presents a complete solution.
正確答案: C,D
說明：（僅 Fast2test 成員可見）