最新的Microsoft Dynamics CRM Application - MB2-704免費考試真題
You identify and create a new case. Your service team's process requires that you hand the case off to another service representative for resolution by adding the case to the service representative's My Active Cases system view.
You need to ensure that the service representative sees the new case in this view.
Which action should you perform on the case?
You need to ensure that the service representative sees the new case in this view.
Which action should you perform on the case?
正確答案: C
說明：（僅 Fast2test 成員可見）
You need to ensure that the estimated revenue for your opportunity is calculated correctly based on the most recent territory price list and the associated products.
Which method should you use to configure the opportunity pricing?
Which method should you use to configure the opportunity pricing?
正確答案: D
說明：（僅 Fast2test 成員可見）
You update the exchange rate for a currency.
Which two events will cause an open opportunity to calculate and display the updated value? Each correct answer presents a complete solution. Choose two.
Which two events will cause an open opportunity to calculate and display the updated value? Each correct answer presents a complete solution. Choose two.
正確答案: A,D
說明：（僅 Fast2test 成員可見）
A customer with an open opportunity selects one of your company's competitors.
You need to change the status of this opportunity so that the opportunity no longer shows in Open Opportunities.
What should you do?
You need to change the status of this opportunity so that the opportunity no longer shows in Open Opportunities.
What should you do?
正確答案: B
說明：（僅 Fast2test 成員可見）
You need to specify the number of support hours a customer will receive.
What should you create?
What should you create?
正確答案: C
說明：（僅 Fast2test 成員可見）
You need to reactivate a case you cancelled two days ago in order to update the description.
In which two Microsoft Dynamics CRM system views will you find the case? Each correct answer presents a complete solution. Choose two.
In which two Microsoft Dynamics CRM system views will you find the case? Each correct answer presents a complete solution. Choose two.
正確答案: B,C
What is the purpose of the business process flow in the opportunity form?
正確答案: C
說明：（僅 Fast2test 成員可見）
You create a chart on your personal dashboard. The chart displays the service technician's monthly goals for case resolution.
You need to make this chart available on another dashboard.
What should you do?
You need to make this chart available on another dashboard.
What should you do?
正確答案: A
You create a case for a customer who requests assistance.
You need to find a Frequently Asked Questions document in Microsoft Dynamics CRM and email it to the customer.
In which location should you look for the document?
You need to find a Frequently Asked Questions document in Microsoft Dynamics CRM and email it to the customer.
In which location should you look for the document?
正確答案: B
說明：（僅 Fast2test 成員可見）