最新的EXIN IT Service Management Foundation based on ISO/IEC 20000 - ITSM20F.EN免費考試真題

A. The involvement and commitment of personnel at all levels in the organization from operational staff to top management

B. The appointment of a specialist department responsible for the development of the process structures

C. Buy-in specifically from the levels in the organization which will be operationally involved in IT Service Management activities

D. A top-down approach whereby the management of the organization strongly and visibly enforces the implementation

A. to manage information security effectively for IT staff

B. to manage information security effectively within all service activities

C. to manage information security effectively relating to the financial administration of service activities

D. to manage information security effectively for critical services only

A. An overview of all personal details per employee

B. A record of all future training courses for each employee

C. A chronological training record for each individual

D. An overview of all possible training modules that match with competences

A. Requirements for delivering service based upon best practices

B. Best practice guidance for operating services

C. Specialized organizational capabilities providing value to customers

D. An organization supping services to one or more customers

A. a process owner must have a Manager's Certificate and a process manager must have a Practitioner's certificate

B. a process owner will work directly with business leadership and the process manager only works within IT

C. a process owner is a director and a process manager is a manager

D. a process owner is responsible for the effectiveness of the process and a process manager is responsible for the realization of the process

A. The Service management processes should meet the requirements in ISO/IEC 20000.

B. Each service management process needs to have its own dedicated process manager.

C. Combine the best practices fromITILCobiTTMand Six Sigmato meet the customer's business needs.

D. All employees should have attended anIT service management Foundation course.

A. Incident Management

B. Change Management

C. Availability Management

D. Problem Management