最新的Peoplecert ITIL Foundation (Version 5) - ITILFNDv5免費考試真題

A. The addition or removal of anything that could have a direct or indirect effect on services

B. A request from a user for a normal service action

C. Any change of state that has significance for the management of a service

D. A sudden unplanned event causing great damage

A. Value is created jointly through interactions between service providers and service consumers

B. value is created independently of service relationships

C. Value is created only by the service provider and delivered to the consumer

D. Value is defined and consumed by a service provider

A. By optimizing processes before automating them

B. By automating all activities immediately

C. By replacing people with technology across all functions

D. By automating processes before optimizing them

A. They describe supplier agreements and help manage contracts

B. They specify the tools used for service monitoring

C. They show how activities are coordinated to create and deliver value

D. They define organizational hierarchies and reporting lines

A. Value stream steps

B. Value chain

C. Management practices

D. Vision and operating model

A. Evaluate

B. Engage stakeholders

C. Monitor

D. Direct

A. Ensuring employees always follow processes without question

B. Achieving stronger overall risk control

C. Delivering outcomes more quickly and consistently

D. Creating unnecessary complexity