最新的BCS ITIL® Foundation - ITILF免費考試真題

A. Service level management

B. Change management

C. Problem management

D. Event management

A. Continual Service improvement

B. Service level management

C. Change management

D. Access Management

A. Service level management

B. Change management

C. Service transition planning and support

D. Design coordination

A. Reactive and technical

B. Proactive and reactive

C. Technical and service

D. Resource and proactive

A. Longer timescales

B. Separate procedures.

C. Less documentation

D. Less urgency

A. Service catalogue management

B. Change management

C. Service asset and configuration management

D. Information security management

A. External services are provided to business units in the same organisation

B. External services are delivered to external customers

C. Internal services are delivered to external customers

D. Internal services are provided by suppliers to the internal IT department

A. SLA monitoring chart (SLAM)

B. Operational level agreement (OLA)

C. Service level agreement (SLA)

D. Capacity plan

A. An event

B. A problem

C. A request for change

D. An incident

A. A function that includes providing technical expertise and overall management of the IT infrastructure

B. A function responsible for facilities management and building control systems

C. A function that provides hardware repair services for technology involved in the delivery of service to customers

D. Senior managers responsible for all staff within the technical support function

A. Separate procedures

B. Longer timescales

C. Less documentation

D. Less urgency

A. To provide information to users about what services are available and how to request them

B. To update the service catalogue with services that may be requested through the service desk

C. To provide a channel for users to request and receive standard services

D. To source and deliver the components of standard services that have been requested