最新的EXIN ITIL Foundation - ITIL-F免費考試真題
Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
正確答案: C
Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
正確答案: A
Which of the following is the BEST description of a service-based service level agreement (SLA)?
正確答案: B
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
正確答案: C
Which process includes business, service and component sub-processes?
正確答案: D
Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?
正確答案: B
Which one of the following is NOT a characteristic of a process?
正確答案: A
Which of these statements about resources and capabilities is CORRECT?
正確答案: B
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
正確答案: C
Which of the following are the MAIN objectives of incident management?
1 . To automatically detect service-affecting events
2 . To restore normal service operation as quickly as possible
3 . To minimize adverse impacts on business operations
1 . To automatically detect service-affecting events
2 . To restore normal service operation as quickly as possible
3 . To minimize adverse impacts on business operations
正確答案: B
Which statement about the emergency change advisory board (ECAB) is CORRECT?
正確答案: C
Which process is responsible for providing the rights to use an IT service?
正確答案: B
Access management is responsible for implementing policies defined in which process?
正確答案: D
Which of the following is an enabler of best practice?
正確答案: D
Which document shows a detailed analysis of business impact and benefits?
正確答案: A
What is the BEST definition of an internal service?
正確答案: C
What is the act of transforming resources and capabilities into valuable service better known as?
正確答案: B
Consider the following list:
1 . Change authority
2 . Change manager
3 . Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
1 . Change authority
2 . Change manager
3 . Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
正確答案: A