最新的ITIL Foundation (Version 5) - ITIL-5-Foundation免費考試真題

A. Design

B. Operate

C. Transition

D. Support

A. Consumer's access to a provider's resources according to agreed terms

B. A combination of digital resources that provide consumer value

C. Actions enabling value through digital products without transferring ownership

D. Actions performed by a service provider or jointly with a consumer

A. Operate

B. Discover

C. Build

D. Support

A. They focus exclusively on financial performance and do not relate to governance oversight

B. They are optional elements that organizations may choose to ignore without impacting governance

C. They provide a framework for defining governance principles and ensure ongoing improvement aligns with stakeholder expectations

D. They apply only to management practices and do not influence governance activities

A. All Four Dimensions focus mainly on the activities of the service value chain

B. Each dimension on its own is sufficient to achieve the desired outcomes

C. All Four Dimensions apply only to product design and not to management practices

D. All Four Dimensions are critical to effective and efficient facilitation of value

A. A customer receives advice from a helpdesk agent

B. A service provider supplies new laptops to the customer

C. A cloud user accesses shared online storage

D. A team attends a virtual training session

A. Speed of normal service restoration

B. Number and impact of transition errors

C. Service performance against the agreed SLA targets

D. Quality of the resources and services outsourced from suppliers

A. Keep it simple and practical

B. Focus on value

C. Think and work holistically

D. Progress iteratively with feedback