最新的ITIL ITIL-4-Transition免費考試真題

問題1

An organization wants to become more efficient by reducing the amount of unnecessary work they do. Which approach would be MOST helpful?

A. DevOps

B. Safety culture

C. Lean OK

D. Site reliability engineering

正確答案: C

說明：（僅 Fast2test 成員可見）

問題2

An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?

A. High velocity IT

B. IT transformation

C. Digital transformation

D. Digital organization

正確答案: C

說明：（僅 Fast2test 成員可見）

問題3

What do design thinking and service-dominant logic have in common?

A. Both require clearly defined requirements and acceptance criteria

B. Both focus solely on the needs and problems of the consumers

C. Both involve collaborating with customers to ensure their needs are met

D. Both focus on product functionality and on building new features

正確答案: C

說明：（僅 Fast2test 成員可見）

問題4

A good way to apply the ITIL guiding principle "keep it simple and practical" is to:

A. Adopt a practice which is easy to follow

B. Communicate so that the audience will hear

C. Re-use nothing from the current state

D. Understand that fast does not mean incomplete

正確答案: A

說明：（僅 Fast2test 成員可見）

問題5

A service support agents adjusts support actions following a call form a frustrated user. Which concept describes this behavior?

A. Team Culture

B. Employee satisfaction management

C. Positive communication

D. Customer orientation

正確答案: D

說明：（僅 Fast2test 成員可見）

問題6

What is the definition of 'service management'?

A. Joint activities performed by a service provider and a service consumer to ensure continual value co- creation

B. A set of specialized organizational capabilities for enabling value for customers in the form of services

C. A formal description of one or more services, designed to address the needs of a target consumer group

D. A result for a stakeholder enabled by one or more outputs

正確答案: B

說明：（僅 Fast2test 成員可見）

問題7

A user wants to know how to create a report, so they come into contact with the service desk Which practice is MOST LIKELY to help with the solution of this issue7

A. Change enablement

B. Incident management

C. Service request management

D. Service level management

正確答案: C

說明：（僅 Fast2test 成員可見）

問題8

A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?

A. Produce service level reports and an analysis of the cost and risks of service delivery

B. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer

C. Perform ad-hoc service reviews and produce reports of service outputs

D. Work together to identify methods of checking service value and check that value propositions are still valid

正確答案: D

說明：（僅 Fast2test 成員可見）

問題9

Which two stakeholders co-create value in the service relationship?

A. The investor and consumer

B. The consumer and provider

C. The investor and supplier

D. The provider and supplier

正確答案: B

說明：（僅 Fast2test 成員可見）

問題10

In service relationships what is a benefit of identifying consumer roles?

A. It removes constraints from the customer

B. It enables a common definition of value

C. It provides shared service expectations

D. It enables effective stakeholder management

正確答案: D

說明：（僅 Fast2test 成員可見）

最新的ITIL 4 Managing Professional Transition - ITIL-4-Transition免費考試真題

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