最新的ISEB ITIL Foundation Certificate in IT Service Management - ISEB-ITILV3F免費考試真題
A Known Error has been raised after diagnosis of a Problem was complete but before a workaround has been found. Is this a valid approach?
正確答案: C
IT Operations Management have been asked by a customer to carry out a non-standard activity that will cause them to miss an agreed service level target. How should they respond?
正確答案: C
What would be the next step in the Continual Service Improvement Model (CSI) after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
正確答案: C
Which processes review Underpinning Contracts on a regular basis?
正確答案: C
What is a RACI model used for?
正確答案: B
Which of the following is NOT a valid objective of Problem Management?
正確答案: C
To add value to the business, what are the four reasons to monitor and measure?
正確答案: C
RACI is an acronym for four roles. Which of the following is NOT one of the RACI roles?
正確答案: D
Which process is responsible for discussing reports with customers showing whether services have met their targets?
正確答案: B
A Service Level Agreement (SLA) is:
正確答案: A
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
正確答案: C
Which is the BEST definition of a Configuration Item (CI)?
正確答案: B
Which of the following activities are responsibilities of a Supplier Manager?
1. Negotiating and agreeing Contracts
2. Updating the Supplier and Contract database
3. Planning for possible closure, renewal or extension of contracts
4. Managing relationships with internal suppliers
1. Negotiating and agreeing Contracts
2. Updating the Supplier and Contract database
3. Planning for possible closure, renewal or extension of contracts
4. Managing relationships with internal suppliers
正確答案: D