最新的HP HP2-H27免費考試真題

問題1

A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?

A. Flash the BIOS to ensure that the latest version of HDCP is configured for the device.

B. Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.

C. Try reading the protected media on a standard definition device to ensure that the media is working properly.

D. Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.

正確答案: D

問題2

Which parts in HP notebooks are customer replaceable in the Customer Self Repair program? (Select two.)

A. liquid crystalline display (LCD)

B. finger print reader

C. wireless antenna

D. memory

E. Bluetooth module

正確答案: C,D

問題3

What is a good reason to download and install the latest driver updates and software patches when servicing HP computers (remember to ask the customer before upgrading)?

A. Software patches and driver updates can improve USB performance with an increase equal to USB 2.0 ports performing at the same level that UBS 3.0 ports do.

B. Software patches and driver updates provide code necessary for the computer hardware to remain compatible with changing technologies and to enhance performance.

C. Software patches and driver updates increase compatibility with specific programs, and reviewing technical bulletins before installing updates is critical.

D. Software patches and driver updates are integrated into the products and automatically installed as soon as the computer recognizes the new device.

正確答案: B

問題4

You have installed an optional part in an HP notebook that has two years remaining on its original warranty.
What is the length of the warranty on the optional part?

A. It assumes the remainder of the notebook's warranty.

B. It maintains its 90-day warranty.

C. The warranty is void on the optional part once installed.

D. It maintains its one-year warranty.

正確答案: D

問題5

What kind of functionality do Mini PCI cards typically provide for HP commercial notebooks?

A. Wi-Fi connectivity

B. WWAN capabilities

C. Wireless Display (WiDi) connectivity

D. Bluetooth communication

正確答案: A

說明：（僅 Fast2test 成員可見）

問題6

Which removable and replaceable wireless connectivity service modules are often found in HP products? (Select two.)

A. Logitech wireless mouse module

B. HP ePrint wireless direct mobile printing

C. Wi-Fi (WLAN) module

D. Wireless keyboard module

E. Bluetooth module

正確答案: C,E

問題7

To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?

A. HP Support Assistant memory diagnostic test

B. HP USB diagnostics memory test

C. HP Vision diagnostics memory test

D. BIOS memory test

正確答案: A

問題8

You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade.
What should you do before performing the upgrade?

A. Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a BIOS upgrade removes all certificates and keys.

B. Check the HP Website to see whether the BIOS update addresses the specific issue, and make sure the customer is okay with upgrading their BIOS.

C. Download the HP BIOS compatibility utility, and run BIOS diagnostics.

D. Upgrade the BIOS right away because that tends to solve most problems in less time.

正確答案: C

最新的HP Servicing HP Desktops, Workstations and Notebooks - HP2-H27免費考試真題

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