最新的Genesys GCX-GCD免費考試真題

問題1

In Genesys Cloud CX, the term conversation is defined as an interaction between multiple participants over at least one media channel such as chat, phone, or email.
Each conversation contains the end-to-end data for all interactions between the participants.

A. False

B. True

正確答案: B

說明：（僅 Fast2test 成員可見）

問題2

Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?

A. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.

B. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.

C. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.

D. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.

正確答案: B

說明：（僅 Fast2test 成員可見）

問題3

How do you represent your organization when you contact the Genesys Cloud CX support team?

A. Company Name

B. Agent Name

C. Organization ID

D. ID

正確答案: C

說明：（僅 Fast2test 成員可見）

問題4

When you reply to an email message, you can attach a file to send with the email reply.
What is the maximum message size, including attachments? How can you work around this limitation?

A. 20 MB per message (after base64 encoding) You can work around this limitation by splitting the files and sending several email interactions.

B. 5 MB per message (after base64 encoding) with no workaround.

C. 40 MB per message (after base64 encoding) You can work around this limitation by including links to large documents stored in Content Management.

D. 20 MB per message (after base64 encoding) You can work around this limitation by including links to any third-party cloud storage service.

E. 40 MB per message (after base64 encoding) with no workaround

正確答案: C

說明：（僅 Fast2test 成員可見）

問題5

For updating a user in Genesys Cloud CX which HTTP method must be used?

A. PATCH

B. POST

C. TRACE

D. DELETE

正確答案: A

說明：（僅 Fast2test 成員可見）

問題6

Genesys Cloud CX provides various SDKs for developers in multiple programming languages.
Which of the following languages are NOT available? (Choose three.)

A. C

B. Diamond

C. Snake

D. Java

E. iOS

F. Javascript

正確答案: A,B,C

說明：（僅 Fast2test 成員可見）

問題7

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

A. False

B. True

正確答案: B

說明：（僅 Fast2test 成員可見）

問題8

Which ACD routing method routes an interaction to the next available agent?

A. Disregard Skills. Next Agent

B. Standard ACD

C. Preferred Agent

D. BullseyeACD

正確答案: B

說明：（僅 Fast2test 成員可見）

最新的Genesys Cloud CX: Developer Certification - GCX-GCD免費考試真題

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