最新的Genesys GCX-ARC免費考試真題

問題1

Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)

A. Collect Input

B. Get Participant Data

C. Call Data Action

D. Call Back

E. Set Flow Outcome

F. Data Table Lookup

正確答案: A,C,E,F

問題2

Select the types of scheduling available in Genesys Cloud. (Choose two.)

A. Manual Scheduling

B. Automated Scheduling

C. All of the above

D. Load based Scheduling

正確答案: B,D

問題3

Select all the sections available to configure the global settings for a newly created flow. (Choose five.)

A. Menus

B. Data

C. Prompts

D. Speech Recognition

E. Event Handling

F. Dependencies

G. Supported Languages

H. Actions

正確答案: B,E,F,G,H

問題4

Which definition matches the ACD Evaluation Method Best Available Skills?

A. Looks for the first available agent and ignores any skill requirements

B. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills

C. Matches the interaction to the first available agent who has all of the requested skills

正確答案: B

說明：（僅 Fast2test 成員可見）

問題5

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

A. Collect Input

B. Call Data Action

C. Set Screen Pop

D. Set UUI Data

正確答案: C

問題6

What is the maximum prompt file size you can upload?

A. 50 MB

B. 20 MB

C. 25 MB

D. 10 MB

正確答案: C

問題7

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

A. ARN Number

B. Token

C. Username

D. Access ID

E. Password

正確答案: B,C,E

最新的Genesys Cloud CX: Architect Certification - GCX-ARC免費考試真題

聯系我們

站內鏈接

最新更新