最新的Genesys GCX-AI-GPE免費考試真題

問題1

What does the "frequency cap" setting control in an action map?
Response:

A. The number of agents assigned to the map

B. The engagement queue overflow limit

C. The number of simultaneous offers per visitor

D. The maximum times an action can trigger for a visitor

正確答案: D

問題2

Which two benefits does the Journey Panel offer to agents?
(Choose two)
Response:

A. Increased personalization

B. Real-time visitor context

C. Triggering new firewall rules

D. Automated time tracking

正確答案: A,B

問題3

What are two common approaches used to structure a GPR comparison test?
(Choose two)
Response:

A. A/B testing model

B. Random agent group exclusion

C. Longitudinal performance tracking

D. Agent clustering model

正確答案: A,C

問題4

From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

A. Documents

B. Admin

C. Directory

D. Performance

正確答案: B,D

問題5

Which metric helps identify how well an action map performs in influencing outcomes?
Response:

A. Skill evaluation ratio

B. GPR confidence score

C. Offer conversion rate

D. Visitor page views

正確答案: C

問題6

Where can agents find predictive scores about a visitor's likelihood to achieve a defined business outcome?
Response:

A. Inside the Workforce Management dashboard

B. Within the Journey Panel in the agent UI

C. Under "Agent Scripts"

D. In the Messenger Admin Panel

正確答案: B

問題7

What happens if the condition set in an action map is no longer met during the visitor session?
Response:

A. The engagement is queued for later

B. The action map won't trigger the engagement

C. The action map deactivates the segment

D. The engagement executes with reduced confidence

正確答案: B

問題8

You can perform a GPR benefit assessment on queues with zero interaction data.
(True/False)
Response:

A. False

B. True

正確答案: A

最新的Genesys Cloud CX AI-GPE and GPR Certification - GCX-AI-GPE免費考試真題

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