最新的Genesys GCP-GC-IMP免費考試真題

問題1

Instant messaging costs are significantly less than long-distance phone conversations.

A. False

B. True

正確答案: B

問題2

Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A. SIP Access Control

B. Availability

C. Outbound

D. Calling

正確答案: A

問題3

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A. Genesys Cloud 3

B. Genesys Cloud 4

C. Genesys Cloud 1

D. Genesys Cloud 2

正確答案: A

問題4

What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A. Use the built-in Dialpad.

B. Use the Call History.

C. Use the Make Call button.

D. Use the .NET Client.

正確答案: A,B

問題5

What are two methods for creating a conference call in Genesys Cloud?

A. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

C. Have all attendees call you. When all calls are active, click the Start Conference button.

D. With multiple active calls, click and drag an unselected call onto the previously selected call details.

正確答案: B

最新的Genesys Cloud Certified Professional - Implementation - GCP-GC-IMP免費考試真題

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