最新的Genesys GCP-GC-ADM免費考試真題

問題1

Select the categories of Prompts in Architect. (Choose two.)

A. Menu

B. Data

C. User

D. System

正確答案: C,D

問題2

Which of the following options are used when scheduling a report? (Choose three.)

A. Custom Date Range

B. Time period

C. Time zone

D. Start Time

E. Recurrences

正確答案: A,B,E

問題3

ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?

A. Genesys Cloud 3

B. Communicate

C. Genesys Cloud 1

D. Genesys Cloud 2

E. Collaborate

正確答案: A

問題4

What is the recommended way to create a .csv file?

A. Create a spreadsheet and export it as a .csv file

B. Use a word processing application, such as Microsoft Word, to create your .csv files

C. Use a .csv application to create .csv files

D. Use a text editor, such as Notepad, to create your .csv files

正確答案: C

說明：（僅 Fast2test 成員可見）

問題5

Which option provides the ability for an email interaction to be interrupted by voice?

A. Admin>Contact Center>Utilization

B. Admin>Routing>Emergencies

C. Admin>Contact Center>ACD Skills

D. Admin>Routing>Disconnect Interactions

正確答案: A

問題6

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

A. Admin

B. Master Admin

C. Genesys Cloud User

D. Telephony Admin

E. Employee

正確答案: A,E

說明：（僅 Fast2test 成員可見）

問題7

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A. The maximum capacity that an agent may handle simultaneously for each supported media type

B. The after call work time for each media type

C. The media types that can interrupt current interactions that an agent is handling

D. The length of time that an agent may spend on each media type

E. The number of different media types that an agent may handle simultaneously

正確答案: A,C,E

最新的Genesys Cloud Certified Professional - Contact Center Administration - GCP-GC-ADM免費考試真題

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