A health care applications software company has been growing rapidly by acquiring several similar companies, which are based in other states.
IT is now struggling to provide services for developing, testing and supporting multiple application teams. For each application, customer support must frequently handle sensitive electronic medical records data that is subject to Federal compliance. No formal standards or policies have been established across application teams relative to sensitive data.
With the goal of ITaaS transformation, senior management seeks to establish IT governance. What would you recommend for a governance model, and why?

• A. Hybrid, since it is the best approach during rapid growth by acquisition
• B. Centralized, since security and compliance concerns are relatively homogeneous across the enterprise
• C. Distributed by geography, since it enables localized control and lock down of sensitive data
• D. Federated by application, since it ensures autonomy for each application team and promotes customer satisfaction

Refer to Scenario 7.
"A web hosting company has been growing steadily over the past year. Their single data center is at maximum capacity for power, space and cooling, and their physical infrastructure is also running at capacity. They are evaluating the feasibility of obtaining another data center in a remote location to enable further growth.
One of the web hosting company's eCommerce customers notifies them that they are launching an enormous holiday sale, beginning in a few weeks. They expect utilization of their virtual server farm to double or triple for the next three to six months. The web hosting company cannot deploy the needed resources in a new data center in time for the sale. They opt to purchase services from a cloud service provider using a pay-as-you-go model.
Over the next two weeks, Layer 2 connectivity is established between the two sites. The web hosting company's IT staff works with the CSP to configure the necessary physical and virtual infrastructure. All traffic to the public cloud is routed through the private data center, across the Layer 2 connection. A local load balancer is deployed in the private data center. Orchestration tools are configured to burst the service into the public cloud automatically when utilization reaches 80%."
During the first day of increased usage, the network link between your data center and the CSP fails due to an external problem. You need to design an alternate solution to prevent degradation in the service offering.
Which solution would provide the best performance for the end user?

• A. Deploy a global load balancer and retain the IP addresses on the servers in the public cloud
• B. Deploy a global load balancer and change the IP addresses for the servers in the public cloud
• C. Change the configuration of the local load balancer and retain the IP addresses on the servers in the public cloud
• D. Change the configuration of the local load balancer and change the IP addresses for the servers in the public cloud

An enterprise company has a large, virtualized data center. They are currently auditing their servers to ensure they are in compliance with regulatory requirements.
Why would they choose to deploy VMware vCenter Configuration Manager?

• A. It maps applications quickly with agentless discovery across physical and virtual machines
• B. It automatically scans virtual machines for missing security patches and remediates them
• C. It ensures that virtual server performance will meet SLAs
• D. It maintains continuous compliance with out-of-the-box templates

A regional accounting and analytics firm headquartered in Seattle, WA has built a profitable business selling a portfolio of financial services to several large local enterprises. The company's flagship applications process large volumes of enterprise-internal financial data within IT operations.
Recently, the firm has established small remote offices in Hong Kong, Seoul, and Beijing to grow in the Far East.
The business is critically dependent on its data processing capabilities, and recognizes the need for ITaaS transformation. They are seeking guidance on a suitable IT governance model.
What type of model should you recommend, and why?

• A. Hybrid by location and application, to eliminate silos and promote growth
• B. Federated by application, to ensure creation of customized services for each application
• C. Centralized at headquarters, to maximize security and minimize compliance risk
• D. Distributed by geography, to address different regional regulations

An organization wishes to move toward a full ITaaS implementation. They have a good understanding of Service Oriented Architecture (SOA), but have not established the needed education, teamwork, and discipline to take them to full ITaaS implementation.
As their ITaaS consultant, you need to take them to the next level in the service orientation maturity model. What is the next level?

• A. Service Aware
• B. Service Capable
• C. Service Neutral
• D. Service Aligned