最新的SAP C_C4H56_2411免費考試真題

問題1

Where are employee working hours maintained?

A. Business user data

B. Holiday calendar

C. Business role

D. Employee data

正確答案: D

說明：（僅 Fast2test 成員可見）

問題2

For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

A. Phone calls

B. Registered products

C. Cases

D. Tasks

正確答案: C,D

說明：（僅 Fast2test 成員可見）

問題3

What features are available in the SAP CX AI Toolkit?

A. Create knowledge articles

B. Predict product availability

C. Draft emails

D. Analyze financial reliability

正確答案: C

說明：（僅 Fast2test 成員可見）

問題4

Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The business settings need to be activated for the tenant.

B. The customer needs to provision new tenants.

C. The administrator must create an initial user in order to log in to the tenant for the first time.

D. Any test tenants need to be purchased separately.

正確答案: B,D

問題5

Which tool can you use to automatically replicate data from S/4HANA to SAP Service Cloud Version 2?

A. SAP Build

B. Data Workbench

C. SAP BTP

D. SAP WorkZone

正確答案: C

說明：（僅 Fast2test 成員可見）

問題6

You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. Service Level Agreements are not configured in fine-tuning.

B. Service Level Agreements are not activated as a service.

C. The determination rules have been configured, but not activated.

D. A workflow rule was not scheduled to trigger the determination.

正確答案: A,C

問題7

Which of the following features can be used to tailor the user interface for the business? Note: There are 2 correct answers to this question.

A. Business role

B. Language adaptation

C. Homepage branding

D. Content security policy

正確答案: B,C

說明：（僅 Fast2test 成員可見）

問題8

Which screenshots show the correct configuration activities to meet the requirements for incoming service issues? Note: There are 2 correct answers to this question, scroll down to view all possible answer options.

A.