最新的SAP C_C4H510_21免費考試真題

問題1

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

A. Knowledge Base fine -tuning activity

B. Feed

C. Solution finder

D. Broadcast

正確答案: B

問題2

Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.

A. Control access on field and action level.

B. Create service level agreements.

C. Set access restrictions.

D. Assign work centers and views.

E. Maintain the service catalog.

正確答案: A,C,D

問題3

Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

A. Service organization

B. Skills

C. Territory

D. Measurement and reading

正確答案: A,C

問題4

Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

A. Set the access rights to display.

B. Set the access rights to edit.

C. Set the write access to restricted.

D. Set the read and write access to restricted.

E. Set the read access to restricted.

正確答案: C,D,E

問題5

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

A. Maintenance plan

B. Document types

C. Service category

D. Priority

正確答案: A

問題6

Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

A. Registered products

B. Contacts

C. Installed bases

D. Service contracts

正確答案: B,D

問題7

What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

A. Service agents

B. Incidents

C. Employees

D. Territories

正確答案: B,D

問題8

Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

A. Contracts

B. Maintenance plan

C. Customer

D. Service request

正確答案: A,C

問題9

Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.

A. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.

B. Scoping is automatically generated by the system based on your fine-tuning decisions.

C. The activity list is automatically generated by the system based on your scoping decisions.

D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.

正確答案: C,D

問題10

Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

A. Business roles

B. Code list restrictions

C. Territories

D. Field extensions

正確答案: A,C

最新的SAP Certified Application Associate – SAP Service Cloud 2111 - C_C4H510_21免費考試真題

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