最新的Peoplecert CMS7免費考試真題

問題1

Customer perceptions and business outcomes help to define what?

A. Customer satisfaction

B. Total Cost of Ownership (TCO)

C. Key Performance Indicators (KPIs)

D. The value of a service

正確答案: D

問題2

You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?

A. Reduced Total Cost of Ownership

B. Better balance of technical skills to support live services

C. Improved quality of service

D. Improved Service alignment with business goals

正確答案: B

問題3

Which of the following would a major problem review examine?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
What could be done better in the future

A. 2 and 3 only

B. 1, 2 and 4 only

C. All of the above

D. 1 only

正確答案: C

問題4

Customer perceptions and business outcomes help lo define what?

A. Key performance indicators (KPIs)

B. Governance

C. Total cost of ownership (TCO)

D. The value off a service

正確答案: D

說明：（僅 Fast2test 成員可見）

問題5

Which of the following is NOT an objective of Problem Management?

A. Restoring normal service operation as quickly as possible and Minimizing adverse impact on the business

B. Minimizing the impact of Incidents that cannot be prevented

C. Preventing Problems and resulting Incidents from happening

D. Eliminating recurring Incidents

正確答案: A

問題6

Which of these would fall outside the scope of a typical service change management process

A. An urgent need to replace a CPU to restore a service during an incident

B. A change to a business process that depends on IT Services

C. A firmware upgrade to a server that is only used for IT Service Continuity purposes

D. A change to a contract with a supplier

正確答案: B

問題7

What is the definition of an Alert?

A. A type of Incident

B. An audit report that indicates areas where IT is not performing according to agreed procedures

C. A warning that a threshold has been reached or that something has changed

D. An error message to the user of an application

正確答案: C

問題8

Application Management plays a role in all applications. One of the key decisions to which they contribute is?

A. Where the vendor of an application is located

B. Whether to buy an application or build it

C. Who the vendor of the storage devices will be

D. Should application development be outsourced

正確答案: B

問題9

Which of the following options is a hierarchy that is used in Knowledge Management?

A. Information - Data - Knowledge - Wisdom

B. Knowledge - Wisdom - Information - Data

C. Data - Information - Knowledge - Wisdom

D. Wisdom - Information - Data - Knowledge

正確答案: C

問題10

Application Management plays a role in all applications. One of the key decisions to which they contribute is?

A. Where the vendor of an application is located

B. Whether to buy an application or build it

C. Who the vendor of the storage devices will be

D. Should application development be outsourced

正確答案: B

問題11

Identify the input to the Problem Management process

A. Request for Change

B. New Known Errors

C. Incident Records

D. Problem Resolution

正確答案: C

問題12

Which of the following statements about processes is INCORRECT?

A. The output from a process has to conform to operational norms derived from business objectives

B. The definition of Process Control is "The activity of planning and regulating a process, with the objective of achieving Best Practice"

C. A process may define policies, standards and guidelines

D. The objective of any IT process should be expressed in terms of business benefits and goals

正確答案: B

最新的Peoplecert ITIL V3 Foundation - CMS7免費考試真題

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