最新的ASQ CMQ-OE免費考試真題

問題1

Random sampling is most appropriate to use in a process evaluation when:

A. Selecting a predetermined percentage of units from each production shift

B. Specific subgroups within the population must be represented equally

C. Each unit has an equal chance of being selected and the population is homogeneous

D. Time constraints require selection of the most convenient items for evaluation

正確答案: C

說明：（僅 Fast2test 成員可見）

問題2

Which of the following techniques is most likely to result in cycle-time reduction for a process?

A. Establishing reversible process flows

B. Replacing serial sequences with parallel sequences

C. Reducing the amount of data collected at each step

D. Increasing the amount of data collected at each step

正確答案: B

說明：（僅 Fast2test 成員可見）

問題3

The following are elements of a quality department ' s annual budget:
* Training
* Salaries
* Depreciation
* Inspection equipment (nonperishable)
* Office supplies
* Rent
* Printing and forms
* Production scrap
Which of the following elements is a non-cash-flow budget item?

A. Rent

B. Inspection equipment

C. Production scrap

D. Depreciation

正確答案: D

說明：（僅 Fast2test 成員可見）

問題4

An external audit was conducted on a company ' s quality system, and the auditors found four separate problems directly related to the operation of the quality system. In response to these findings, the quality manager should take which of the following actions first?

A. Notify senior management of the audit results

B. Request support from middle management on correcting the findings

C. Recommend changes to the quality system that will prevent the recurrence of these problems

D. Form separate action teams to resolve each of the identified problems

正確答案: A

說明：（僅 Fast2test 成員可見）

問題5

Which of the following steps will help ensure that training is aligned with the organization ' s strategic plan?

A. Identifying the skills needed to meet organizational goals

B. Maintaining a training budget that is not less than 5% of the organization ' s gross revenue

C. Ensuring that the skills of the training staff are kept current

D. Including training costs in the organization ' s total budget

正確答案: A

問題6

Which of the following statements describes self-managed teams?

A. Workgroups from two or more functional areas that support the same product or service line but work independently of each other

B. Two or more workgroups that are independent but geographically separated

C. Workgroups that operate in a highly independent manner

D. Workgroups that operate with a goal to complete a specific task

正確答案: C

說明：（僅 Fast2test 成員可見）

問題7

A system that is designed to ensure that procedures are current, properly authorized, and accessible is known as document

A. cross-linking

B. control

C. imaging

D. audit

正確答案: B

說明：（僅 Fast2test 成員可見）

問題8

To monitor performance, an organization should develop measurements and indicators that:

A. Use a standardized costing system

B. Use an activity-based costing system

C. Provide the basis for making decisions

D. Provide a return on quality

正確答案: C

說明：（僅 Fast2test 成員可見）

問題9

In order for metrics to be useful in measuring quality projects and initiatives, the metrics must be

A. used to establish acceptability limits for a product

B. derived from a large population

C. presented in a way that allows actions to be taken

D. able to qualify all aspects of a process

正確答案: C

說明：（僅 Fast2test 成員可見）

問題10

When a project team is monitoring the schedule variance of a project, which of the following is the most important question to ask first?

A. Does the variance have any impact on the end date of the project? ' '

B. " How much variation in the schedule did we expect initially? "

C. " Do we need to reduce the scope of the project to counteract the variance? "

D. " Will the customer allow reasonable delays in the project?"

正確答案: A

說明：（僅 Fast2test 成員可見）

問題11

Which of the following is an example of one-on instruction?

A. Self-directed

B. on-the-job

C. Classroom

D. Facilitation

正確答案: B

說明：（僅 Fast2test 成員可見）

問題12

A marketing group used data from internally developed customer satisfaction surveys and externally acquired market share data covering the same period to develop the following graph. The CEO asks the quality manager to review this information and explain it at the next senior management meeting.

Which of the following is the most appropriate initial observation explaining the chart?

A. Market share correlates to customer satisfaction.

B. Customer satisfaction is slightly higher than market share.

C. Market share does not correlate to customer satisfaction.

D. Customer satisfaction is significantly higher than market share.

正確答案: D

問題13

The most appropriate way to address a cross-functional team member ' s lack of performance is by:

A. Providing feedback to the team member

B. Discussing the issue openly at the next team meeting

C. Removing the member from the team

D. Discussing the issue with the team member ' s supervisor

正確答案: A

說明：（僅 Fast2test 成員可見）

問題14

The following chart was created from data collected over the past 5 months.

A. Stable

B. Erratic

C. Natural

D. Cyclical

正確答案: D

說明：（僅 Fast2test 成員可見）

最新的ASQ Certified Manager of Quality/Organizational Excellence - CMQ-OE免費考試真題

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