最新的ServiceNow CIS-ITSM免費考試真題

問題1

Your customer has built a mature knowledge base, with articles targeted to internal audiences, which are technical. Other articles are written for end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers. What feature would you use, to satisfy this requirement?

A. Internal/External Highlighting

B. Search as User

C. User Only View

D. Show User Viewable

正確答案: D

說明：（僅 Fast2test 成員可見）

問題2

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers

A. Enable system property com snc incident.mcidentjask closure

B. Edit system property com.snc incident autoclose basedon resolved_at

C. On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes

D. On Incident Properties, for Autoclose Incident Tasks, select Yes

正確答案: B,D

問題3

What are key relationships between Change and Problem records?
Choose 2 answers

A. Problem can be solved by a Change

B. A Change can cause a Problem

C. A Problem must be associated with a Change, before it can be closed

D. Changes which cause incidents should have an associated Problem

正確答案: A,B

問題4

A Portfolio Manager is primarily concerned with the performance of what hierarchy?

A. Service Catalog, Catalog Item, Requested Item

B. Portfolio Owner, Service Owner, Catalog Manager

C. Requested Item, Catalog Task, Task SLA

D. Service Portfolio, Service, Service Offering

正確答案: D

說明：（僅 Fast2test 成員可見）

問題5

A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?

A. The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause

B. Users with sn_problem_write can create known error articles, but not articles for other knowledge bases

C. The Known Error knowledge articles use a template, which includes the Workaround and the Cause

D. Only users with sn_known_error_write can create Known Error articles

正確答案: C

說明：（僅 Fast2test 成員可見）

問題6

What creates the trigger conditions of a Notification record?

A. Enable the Send to Event Creator

B. Modify the conditions on the when to send tab

C. Use the incident_comments mail script

D. Define specific groups and users as recipients

正確答案: B

問題7

When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application?
Choose 2 answers

A. sn_incident_write

B. sn_incident_insert

C. sn_incident_update

D. sn_incident_read

正確答案: B,C

問題8

A customer wishes to add a requirement to the Normal Change Model. Prior to transitioning the change status from New to Assess, they would like to ensure that the associated Configuration Item (CI) has a Proposed Change specified on the CI record.
What is the recommended approach to implement this requirement?

A. Add a state transition condition to the state transition record " New lo Assess "

B. Create a flow in Flow Designer for the new phase for the normal change model

C. Adjust script include " ChangeRequestStateModelSNC.normal "

正確答案: A

問題9

How is the Resource Management application activated?

A. Installed with PPM Standard plugin

B. Installed as part of adding users

C. Installed as part of Release Management plugin

D. Installed automatically as part of new system

正確答案: A

問題10

Incidents are stored in what table?

A. Incident [task_incident]

B. Incident [sn_incident]

C. Incident [incident]

D. Incident [sn_task_incident]

正確答案: C

問題11

Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

A. Cls defined directly in cmdb_ci_computer and all parent classes

B. Cls defined directly in cmdb_ci_compulet and all child classes

C. Just GIs defined directly in cmdb_cl_computer

正確答案: B

最新的ServiceNow Certified Implementation Specialist - IT Service Management - CIS-ITSM免費考試真題

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