最新的ACMP Global Certified Change Management Professional - CCMP免費考試真題

A. A high level of risk

B. A high level of commitment

C. A high level of awareness

D. A high level of adoption

A. A person is identified to respond to questions about the adjustment

B. Original plans are immediately deleted

C. Decisions are communicated to governing bodies only

D. Decisions are communicated to all relevant stakeholders

A. Stakeholders and sponsors, training strategy, feedback channels and messaging frequency and engagement strategy

B. Establishing timelines, continuous process improvement, training strategy and a vision statement

C. SWOT analysis, training strategy, stakeholder analysis and a vision statement

D. Communication, performance management, rewards and recognition, and continuous process improvement

A. Identification of managers, leaders and other stakeholders

B. Identification of risks, probability of a risk occurring and mitigation plans

C. Identification of human, financial and information resources

D. Identification of goals, objectives and success criteria

A. Organizational vision, mission, values, business case and strategic planning

B. Business case, charter and strategic plan

C. Organization vision/mission/values, stakeholder analysis and charter

D. Business case, stakeholder analysis and strategic plan

A. Email is too old school; we need modern messaging to reflect adoption of changing times

B. The email could become too routine and people will quit reading them

C. People retain more if communication is delivered in various formats

D. Some email spam filters may prevent their delivery

A. Perform a lessons learned evaluation of the networks' activities and provide best practices report

B. Recognize the change agents publicly, communicating leadership appreciation for their efforts

C. Reward the agents significantly using the existing organizational mechanisms

D. Maintain the networks along with ongoing knowledge transfer and management

A. Feedback requirements were not well defined

B. The stakeholder engagement plan was deficient

C. The business case for change was not aligned with the intent of the change effort

D. The communication plan did not build awareness of the change

A. Release all change resources for use on other efforts

B. Transfer ownership of change outcomes to operational stakeholders

C. Design and conduct a lessons learned evaluation

D. Evaluate the change outcomes against project objectives

A. Send the messages with greater repetition

B. Include feedback channels

C. Ensure the message is clearly written

D. Ensure that all appropriate stakeholders are included

A. Ensure stakeholders truly understand what the change is about

B. Create a final stakeholder communications plan

C. Design metrics to ensure a common understanding of outcomes

D. Review outcomes with appropriate leaders/stakeholders

A. Stress rate

B. Conducive teamwork

C. Job performance

D. Effective communication

A. Risks and opportunities that can affect the change outcomes

B. Cultural elements that may help achieve the expected benefits

C. Potential change obstacles and conflicts

D. Motivation, abilities, expectations and concerns regarding the change

A. Define a process to determine sponsorship effectiveness

B. Identify positive outcomes from each change project and opportunities for improvement

C. Identify clarity around change goals and outcomes achieved

D. Assess change readiness in the organization in an ongoing fashion